Chad Rogers
Austin,TX
Summary
Highly motivated professional with over 5 years of experience in automotive service advising and client relations. Proven ability to build strong customer relationships, identify sales opportunities, and drive business growth. Seeking to transition into a tech sales role where I can leverage my communication, sales acumen, and problem-solving skills to contribute to a high-performing team and drive revenue.
Overview
9
9
years of professional experience
Work History
Service Advisor
Mac Haik Ford
Georgetown, TX
07.2022 - Current
- Developed strong relationships with customers to understand their needs and provided tailored service solutions, increasing customer retention and satisfaction
- Effectively communicated complex service offerings and estimates, achieving consistently high sales and repeat business
- Surpassed sales targets through consultative selling, upselling services based on customer needs, and promoting long-term service agreements
- Collaborated with technicians and team members to ensure seamless service delivery and resolution of customer issues, maintaining high levels of customer trust and loyalty
Landscaping Technician
Bob Peacock’s Landscaping
Bend, OR
06.2016 - Current
- Worked closely with customers to ensure satisfaction with landscaping services, creating additional sales opportunities by identifying potential areas for improvement or added services
Service Advisor
Robberson Ford
Bend, OR
03.2019 - 04.2022
- Delivered top-tier customer service, managing client communications, offering clear explanations of service options, and ensuring customer satisfaction at every touchpoint
- Exceeded sales goals by identifying upsell opportunities, helping clients make informed decisions about their vehicle's maintenance and repair needs
- Worked cross-functionally with service technicians to optimize operations and service delivery, ensuring accurate estimates and timely follow-ups
Service Technician & Sales Associate
Les Schwab Tire Center
Bend, OR
11.2017 - 03.2019
- Provided consultative sales support, assisting customers in choosing the best tire and wheel solutions based on their driving needs and budget
- Played a key role in driving product sales, demonstrating product benefits and maintaining positive customer relationships for repeat business
- Managed the post-purchase experience, addressing any customer questions or concerns and ensuring satisfaction
Driver’s Assistant / Holiday Help
UPS (United Parcel Service)
Bend, OR
11.2016 - 12.2017
- Assisted in managing a busy delivery route, ensuring on-time deliveries while maintaining excellent customer interactions and resolving issues in real-time
Landscaping Technician
Newport Avenue Landscaping
Bend, OR
03.2017 - 11.2017
- Built customer rapport by ensuring the completion of landscaping services to client specifications, leading to repeat business and referrals
- Identified and acted on opportunities for additional services, contributing to overall business growth
Education
High School -
Summit High School
Bend, OR06.2016
Skills
- Sales & Relationship Building
- Customer Service Excellence
- Effective Communication
- Problem Solving
- Team Collaboration
- Tech Savvy
Timeline
Service Advisor
Mac Haik Ford
07.2022 - Current
Service Advisor
Robberson Ford
03.2019 - 04.2022
Service Technician & Sales Associate
Les Schwab Tire Center
11.2017 - 03.2019
Landscaping Technician
Newport Avenue Landscaping
03.2017 - 11.2017
Driver’s Assistant / Holiday Help
UPS (United Parcel Service)
11.2016 - 12.2017
Landscaping Technician
Bob Peacock’s Landscaping
06.2016 - Current
High School -
Summit High School
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