Chad Saunders
Las Vegas
Summary
Results-driven Used Vehicle Sales Manager with strong negotiation skills and a goal-oriented mindset. Led teams to enhance operational efficiency and customer satisfaction through data-driven decision-making.
Goal-oriented manager recognized for enhancing team performance and streamlining operations in the used vehicle industry. Committed to fostering a culture of excellence and ensuring customer satisfaction through effective training and support.
Dynamic professional with extensive experience in used vehicle sales and service management. Proven ability to train and develop staff, monitor market trends, and implement strategies that drive customer satisfaction and improve operational outcomes.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Used Vehicle Sales Manager
Subaru of Las Vegas
04.2016 - Current
- Assisted customers in selecting used vehicles based on needs and preferences.
- Learned inventory management processes to maintain accurate vehicle listings.
- Supported sales team by preparing documentation for vehicle transactions.
- Engaged with customers to provide product knowledge and answer queries.
- Collaborated with finance department to streamline financing options for buyers.
- Participated in training sessions to understand dealership policies and procedures.
- Monitored market trends to identify customer demands and preferences.
- Conducted thorough market research to stay informed on industry trends, competitor pricing, and consumer preferences.
Sales Desk Manager
Subaru of Las Vegas
04.2016 - Current
- Supervised daily operations and workflow management for service department.
- Enhanced customer satisfaction through effective conflict resolution and communication strategies.
- Streamlined scheduling processes to optimize technician efficiency and resource allocation.
- Trained and mentored staff on operational procedures and customer service excellence.
- Implemented quality control measures to ensure compliance with company standards and regulations.
GSM/Used Car Manager
Flower Motor Co.
01.2002 - 04.2016
- Oversaw daily operations of used car sales department, ensuring smooth workflows and customer satisfaction.
- Developed strategic pricing strategies to optimize inventory turnover and maximize profitability.
- Mentored sales team on best practices for vehicle presentation and customer engagement techniques.
- Implemented training programs for new staff, enhancing product knowledge and sales effectiveness.
- Fostered relationships with local dealerships to broaden sourcing options and improve vehicle variety.
- Streamlined inspection processes, improving quality assurance of used vehicles before sale.
- Analyzed market trends to adjust inventory selections, aligning offerings with customer demand.
Sales Associate
Flower Motor Co
01.2002 - 08.2005
- Facilitated customer inquiries and provided product information to enhance sales experiences.
- Assisted in inventory management, ensuring optimal stock levels for high-demand products.
- Developed strong customer relationships, fostering repeat business through excellent service.
- Executed daily visual merchandising strategies to optimize product displays and attract customers.
Education
Associate of Arts - Physical Education/Sports Medicine
Monroe Community College
Rochester, New York, NYPhysical Education Teaching And Coaching
College of Charleston
Charleston, South Carolina, SCHigh School Diploma -
Bloomfield High School
Bloomfield NY05-1990
Skills
- Strong negotiation skills
- Goal-oriented mindset
- Staff training and development
- Data-driven decision making
Accomplishments
Findlay Game Changer Leadership Graduate
NCM 20 Group Chairman
Traver Technologies BDC Executive Training
Subaru Certified
Chrysler Certified
Joe Verde Sales Training
Certification
Most efficient used Car Department in the Findlay group
Timeline
Used Vehicle Sales Manager
Subaru of Las Vegas
04.2016 - Current
Sales Desk Manager
Subaru of Las Vegas
04.2016 - Current
GSM/Used Car Manager
Flower Motor Co.
01.2002 - 04.2016
Sales Associate
Flower Motor Co
01.2002 - 08.2005
Associate of Arts - Physical Education/Sports Medicine
Monroe Community College
Physical Education Teaching And Coaching
College of Charleston
High School Diploma -
Bloomfield High School