Results-driven General Manager with over two decades of experience in driving sales growth and operational efficiency. Adept at problem resolution, relationship building, and implementing training programs that elevate team performance and customer satisfaction.
Work History
General Manager
8 Months
TEAM Wireless | 12.2025 - 08.2026
Developed training programs to elevate team performance and ensure compliance with company policies.
Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
Led team to exceed sales targets, implementing motivational incentives.
General Manager
13 Years 2 Months
Verizon Wireless | 10.2012 - 12.2025
Mentored junior managers, promoting leadership development and succession planning within the organization.
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Managed a diverse team of 22 associates, fostering a positive work environment and high employee satisfaction.
Developed and implemented strategies to increase sales and profitability.
Developed and executed strategic plans for business growth and expansion, resulting in increased market share.