Chad Scholl
Carlisle,Iowa
Summary
Versatile IT professional skilled in troubleshooting with top-notch repair knowledge and technical expertise. Accustomed to reviewing highly technical documentation to assess scope and develop repair strategy. Focused, reliable and results-driven with good safety records and attention to detail.
Overview
29
29
years of professional experience
Work History
Field Service Technician
CVS Health
01.2016 - Current
- Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Train and support new technicians, manage and lead my group of technicians
Field Service Technician
Morphotrust USA
01.2009 - 01.2016
- Liaison between first level support and the customer to provide excellent customer service
- Provides training to improve customer skill level to become more effective and efficient
- Provides onsite hardware and software problem resolution to meet service level agreements
Call Center Technician
Morphotrust USA
01.2008 - 01.2009
- Enhanced customer satisfaction by efficiently addressing and resolving technical issues.
- Streamlined call center operations by implementing effective troubleshooting techniques.
- Increased first-call resolution rates by actively listening to customer concerns and providing accurate solutions.
Manager
Carlisle Foods
01.1995 - 01.2008
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Bachelor of Information Technology with a concentration in Network Administration -
American Intercontinental University Online
Hoffman Estates, IllinoisAssociate of Arts in Business Administration with a concentration in Information Systems -
American Intercontinental University Online
Hoffman Estates, IllinoisSkills
- Business Management and Leadership
- System Installation
- Fault Diagnosis
- Project Management
- Microsoft Office Suites
- Mobile devices
- Printers
- Routers
- Point of Sale Peripherals
- Network Administration
- Wireless Networks
- Technical Troubleshooting
Timeline
Field Service Technician
CVS Health
01.2016 - Current
Field Service Technician
Morphotrust USA
01.2009 - 01.2016
Call Center Technician
Morphotrust USA
01.2008 - 01.2009
Manager
Carlisle Foods
01.1995 - 01.2008
Bachelor of Information Technology with a concentration in Network Administration -
American Intercontinental University Online
Associate of Arts in Business Administration with a concentration in Information Systems -
American Intercontinental University Online
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