Summary
Overview
Work History
Education
Skills
Websites
COMMUNITY INVOLVEMENT
Timeline
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Chad Seger

Lago Vista,TX

Summary

A quality assurance and project management professional with over 10 years of experience in software implementation and project management, with expertise in software deployment and stakeholder engagement. Notable achievements include a 25% year-over-year increase in game deployment, contributing to a 40% acceleration in revenues, and a 30% enhancement in test efficiency through the creation and implementation of a testing suite in XRay. Successfully managed the deployment of over 75 titles, expanding the client base by 30% and generating an additional $2 million in revenue. Currently seeking a QA Lead or Project Management position where my software implementation and management skills will be applied to support a mission of delivering high-quality experiences through exceptional quality assurance, implementation and personnel management.

Overview

20
20
years of professional experience

Work History

Implementation Lead

Everi Holdings Inc.
11.2023 - Current
  • Deployed casino games across multiple platforms
  • Increased game deployments by 25% year over year.
  • Performed ad hoc quality assurance on titles in the field.
  • Contributed to revenues accelerating by 40% through this increased implementation.
  • Executed compliance with new jurisdictions.
  • Mentored a team of specialists in implementation.

Project Manager

Everi Holdings Inc.
07.2021 - 11.2023
  • Managed game deployments across multiple jurisdictions
  • Coordinated over 75 titles from QA release to full deployment.
  • Expanded client base by 30%, resulting in an increase in revenue by $2 million.
  • Acted as liaison and advocate between stakeholders.
  • Authored wiki entries for all of our processes and procedures and motivated others to author documentation.

QA Lead

Everi Holdings Inc.
08.2018 - 02.2021
  • Lead QA for the RGS side of Everi Interactive.
  • Improved onboarding by 70% by authoring and editing comprehensive QA training manual used by all new hires.
  • Organized testing suite by enacting XRay in Jira, improving test efficiency by 20%. Reviewed continuously for enhancements.
  • Simplified systems for streamlined testing timelines to facilitate a steady stream of releases.
  • Presented bugs to all stakeholders and collaborated with developers on solutions.

QA Team Lead

Pole To Win International
04.2014 - 03.2018
  • Outsourced Quality Assurance
  • Increased client portfolio by 15% by managing outsourcing for (5) platforms for Chaotic Moon and Multimedia Games.
  • Increased client acquisition by 30% by implementing targeted outreach initiatives.
  • Responsible for hiring and managing all members of my teams.
  • Migrated our testing system from Enterprise Tester to Jira.

Technology Consultant

Freelance
03.2010 - 04.2014
  • Enhanced client telecommunications efficiency by 25% through consulting on VoIP solutions for clients like State Farm.
  • Installed and configured hardware to meet each client's needs.

Owner

Wonko’s Toys and Games
11.2005 - 04.2009
  • Imagined and created a detailed business plan before the store opened and financed the venture with private investors.
  • Researched and acquired wholesale partners. Selected and ordered merchandise.
  • Designed and obtained store fixtures.
  • Wrote, directed, and managed media buying for television commercials.

Education

Associates - Music and Video Production / Event Management

Art Institute of Houston
Houston, TX

Skills

  • Software Implementation
  • Project Management
  • Software Quality Assurance
  • Event Management
  • Writing (Copywriting, Creative Writing, Press Releases, Editing)
  • Photoshop/Graphic Design
  • Network Systems Administration
  • Computer Hardware
  • Audio/Video Production
  • Jira Administration
  • Microsoft Office
  • Scrum

COMMUNITY INVOLVEMENT

  • Lions Club of Lago Vista, Lion, 2024-08, Present, The Lions Club is the largest service organization in the world. Worked on initiative to help hungry children, special needs children, and promoting diabetes awareness.
  • Friends of the Library, Member, 2025-01, Present, Work to increase community awareness of the Library, provide volunteer and program support, raise funds to enhance library services, and advocate for the financial support of the library.
  • Wildlife Rescue of Central Texas, Animal Rescue and Care, 2014-04, 2016-07, On call to go out in the field and rescue animals that had been injured or fallen ill and take them to the shelter. Got to bottle-feed an army of baby deer.

Timeline

Implementation Lead

Everi Holdings Inc.
11.2023 - Current

Project Manager

Everi Holdings Inc.
07.2021 - 11.2023

QA Lead

Everi Holdings Inc.
08.2018 - 02.2021

QA Team Lead

Pole To Win International
04.2014 - 03.2018

Technology Consultant

Freelance
03.2010 - 04.2014

Owner

Wonko’s Toys and Games
11.2005 - 04.2009

Associates - Music and Video Production / Event Management

Art Institute of Houston