Chad Slaven
Lucerne Valley,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Heavy Clouds Vape Shop
02.2020 - 05.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier/Stocking Associate
Harbor Freight Tools USA
06.2018 - 01.2020
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained clean and organized stockroom by sweeping, mopping and removing empty boxes.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
Education
High School Diploma -
Lucerne Valley Adult School
Lucerne Valley, CA06.1999
Skills
- Managing Multiple Tasks
- Customer Relationship Management
- Stock Management
- Prioritization
- POS Systems and Ordering Platforms
- Calm and Professional Under Pressure
- Active Listening
- Store Maintenance
Timeline
Customer Service Representative
Heavy Clouds Vape Shop
02.2020 - 05.2023
Cashier/Stocking Associate
Harbor Freight Tools USA
06.2018 - 01.2020
High School Diploma -
Lucerne Valley Adult School
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