Abby Haberle
Saylorsburg,PA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with public. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Deluxe Plumbing & Heating
10.2013 - 12.2014
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Implemented monthly digital customer newsletter.
- Scheduled daily customer appointments for all departments.
Elementary Education Teacher
Nazareth Area School District
08.2007 - 06.2013
- Kept classroom clean, organized, and safe for students and visitors.
- Organized classroom supplies and decorated walls to create fun, nurturing settings, and meet learning needs.
- Drove student learning by establishing clear classroom plans and group objectives, as well as actionable strategies to achieve each goal.
- Built positive relationships with parents to involve families in educational process.
- Maintained knowledge of school curricula, standards and policies to correctly prepare students for higher grade levels.
- Assessed student progress by administering tests and evaluating results.
- Planned lessons according to district standards to cover requirements and prepare for standardized tests.
- Taught students subject-specific material, learning strategies, and social skills.
- Academic tutor for district and in-home personal tutor.
Front Desk Receptionist/Secretary
NMK Financial
07.2011 - 01.2012
- Composed inter-office correspondence and provided product and service information to customers.
- Transcribed and organized information to assist in preparing taxes.
- Maintained electronic filing systems and categorized documents.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Created and updated records and files to maintain document compliance.
Front Office Receptionist
East Stroudsburg University Of Pennsylvania
08.2003 - 05.2006
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Education
Bachelor of Science - Elementary Education
05.2007
- Cumulative GPA 3.5; Major GPA 4.0
- Concentration in Speech Pathology
- Dean's List
- Recipient of PHEAA State Grant
- Awarded Bushkill Township Lions Club Scholarship
Skills
- Microsoft Word
- Active Listening
- Account Management
- Staff Training
- Stocking and Replenishing
- Customer Relations
- Managing Multiple Tasks
- Clerical Support
- Apple macOS
- Multi-Line Telephone Operation
- Time Management
- Critical Thinking
Timeline
Customer Service Representative - Deluxe Plumbing & Heating
10.2013 - 12.2014
Front Desk Receptionist/Secretary - NMK Financial
07.2011 - 01.2012
Elementary Education Teacher - Nazareth Area School District
08.2007 - 06.2013
Front Office Receptionist - East Stroudsburg University Of Pennsylvania
08.2003 - 05.2006
East Stroudsburg University of Pennsylvania - Bachelor of Science, Elementary Education
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