Chad Small
Clifton,Virginia
Summary
Motivated Director with twenty-two years of comprehensive experience overseeing daily operations and sales. Hardworking and versatile professional well-versed in executing business strategies, preparing and implementing business plans and overseeing financial performance. Thorough knowledge of market changes and trends paired with strong grasp of corporate finance and performance measures.
Overview
12
12
years of professional experience
Work History
Director of Commercial Truck Operations
Enterprise Rent-A-Car
Rockville, MD
03.2020 - 12.2023
- Created vision, culture and operational plan to drive performance
- Recruited, hired, and developed employees on sales, operations and performance expectations.
- Managed staff, financials, fleet and key performance indicators to facilitate business operations.
- Added 8 new locations in Maryland and Virginia
- Grew total fleet from 600 units to 1750
Regional Rental Manager
Enterprise Rent-A-Car
Alexandria, VA
11.2016 - 03.2020
- Managed 63 locations in Maryland, Virginia and DC
- Developed and implemented operational plan to increase customer satisfaction, Days earned growth, net profit and retention.
- Coordinated resources across departments to maximize productivity levels.
- Won two Exceptional Achievement Awards (The first in the regions 30 year history)
Area Rental Manager
Enterprise Rent-A-Car
Kirkland, WA
05.2012 - 10.2016
- Managed 8 locations in Bellevue, Washington
- Area was ranked 180th on the West Coast when I took over, was ranked second when 2nd was promoted to DC.
- Became the largest Home City location in the State of Washington
- Had the highest customer service score on the West Coast with 87%
Education
Some College (No Degree) - Communication
Washington State University
Pullman, WASkills
- Charismatic Leader
- Sales Management
- Business Development
- Customer Service
References
References available upon request.
Timeline
Director of Commercial Truck Operations
Enterprise Rent-A-Car
03.2020 - 12.2023
Regional Rental Manager
Enterprise Rent-A-Car
11.2016 - 03.2020
Area Rental Manager
Enterprise Rent-A-Car
05.2012 - 10.2016
Some College (No Degree) - Communication
Washington State University
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