Chad Stiglitz
Marysville,WA
Summary
Resourceful Unit Director known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and decision-making to drive unit success and improve outcomes. Committed to fostering positive work environments and leading by example.
Overview
13
13
years of professional experience
Work History
Unit Director
Boys and Girls Club of Snohomish County
Marysville, Washington
08.2025 - Current
- Directed club operations and youth development programs for BGCSC unit
- Developed strategic plans outlining long-term goals for the department's growth and success.
- Managed budgets, supplies, and facility needs for unit operations
- Created and managed budgets, monitored spending, and identified areas for cost savings.
- Supervised staff scheduling, training, and daily program delivery
- Led program planning, staff meetings, and policy compliance
- Monitored a safe, positive environment for club members and families
- Coordinated member enrollment, attendance, and records management
- Partnered with schools, parents, and community agencies on services
Athletic Director
Boys and Girls Club Snohomish County
Granite Falls, Washington
06.2024 - 08.2025
- Coordinated club sports operations by promoting registrations, building rosters, recruiting and training coaches and referees, managing gym use, and securing sponsorships.
- Planned successful games and tournaments that highlighted athlete talent and accomplishments.
- Increased athletic department fundraising through targeted campaigns and community partnerships.
- Grew revenue through strategic marketing efforts and sponsorship agreements.
- Coached staff on leadership, communication, and sportsmanship best practices to strengthen guidance for athletes.
- Ordered sports equipment for all programs and maintained detailed inventory records for athletic gear.
Customer Support Specialist
Cascade Dafo, Ferndale, WA
01.2014 - 01.2020
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Handled high volume of inbound calls while upholding call quality standards and following established procedures.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Assisted numerous customers daily while maintaining a friendly demeanor to enhance their experience.
- Cultivated client relationships that fostered repeat business and garnered positive feedback.
- Leveraged CRM systems to track customer interactions, document case notes, and access account information efficiently.
Education
Bachelor of Arts - Communication Studies - Minor in Business Administrations
Eastern Washington University
Cheney, WA06-2014
Transferable associate’s degree - Criminal Justice
Whatcom Community College
Bellingham, WA06-2012
Ferndale High School
Ferndale, WA06-2009
Skills
- Program management
- Budget management
- Staff scheduling
- Regulatory adherence
- Program evaluation
- Team leadership
- Strategic thinking
- Decision making
- Effective communication
- Conflict resolution
- Relationship building
Personal
- Dependable - an ambitious and motivated individual with a strong value for responsibility.
- Positive attitude - hard worker who is optimistic, considerate, and thoughtful.
- Strong Work Ethic - belief in efficiency and utilization of good time management skills.
- Adaptable - flexible to changes and capable of adapting to different personalities.
- Honesty & Integrity - very trustworthy, loyal, and instilled with a sense of morals and values.
- Disciplined - focused and steady on task at hand.
Timeline
Unit Director
Boys and Girls Club of Snohomish County
08.2025 - Current
Athletic Director
Boys and Girls Club Snohomish County
06.2024 - 08.2025
Customer Support Specialist
Cascade Dafo, Ferndale, WA
01.2014 - 01.2020
Bachelor of Arts - Communication Studies - Minor in Business Administrations
Eastern Washington University
Transferable associate’s degree - Criminal Justice
Whatcom Community College
Ferndale High School