Chad Stoops
El Paso,TX
Summary
Served in the United States Marine Corps from June 1988 to December Achieved the rank of Lance Corporal in the third battalion, eighth marines as a part of weapons company; Jacksonville , NC.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tier 1 PCX Representative
TLCx Associates
El Paso, TX
12.2021 - Current
- Maintaining and continuously improving upon Accentures high level of customer service, while doing so in an expeditious manner that meets the core expectations of the companies metrics guidelines
Self Install Support
Spectrum
El Paso, TX
02.2017 - 12.2021
- Responsibilities included, empowering new and current clientele with the support and knowledge via over the phone guidance in managing setup of new and existing internet equipment, while maintaining the companies core metric values. Also, but not limited to answering basic fundamental questions that include bill inquiries and necessary troubleshooting.
Trainer
Alorica
El Paso, TX
03.2014 - 06.2017
- Delivered comprehensive training programs, enhancing team knowledge and improving overall customer service satisfaction scores.
- Coordinated onboarding sessions for new hires, fostering a culture of learning and engagement within teams.
- Developed training materials that aligned with company standards, streamlining educational resources for staff use.
- Led performance evaluations of trainees, providing constructive feedback to promote professional growth and development.
Education
High School Diploma -
Santana High School
Santee, CA06.1988
Skills
Troubleshooting
Computer Networking
Active Directory
Network Support
Software Troubleshooting
Exemplary communication skills
Problem solving
Operating Systems
Microsoft Windows
LAN
Help Desk
Desktop Support
Technical Support
Customer service
Certification
Secret Clearance
Military Service
- Branch: USMC
- Service country: United States
- Rank: E-3
- July 1988 to December 1992
Timeline
Tier 1 PCX Representative
TLCx Associates
12.2021 - Current
Self Install Support
Spectrum
02.2017 - 12.2021
Trainer
Alorica
03.2014 - 06.2017
High School Diploma -
Santana High School