Kyle Almberg
Chesapeake,VA
Summary
Detail-oriented individual with exceptional communication and troubleshooting skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Tier 1 Technical Support Representative
Inmotion Hosting
06.2024 - Current
- Continuously Increase customer satisfaction by addressing and resolving complaints in a timely manner using logs and other tools.
- Strive to fix the root cause of the issue instead of treating the symptoms
- Provide instructions and information to customers to empower them in the future.
- Predict potential fail points before issues arise and take steps to preemptively fix them
- Create scripts to help automate or improve workflow for the department.
Website Transfer Representative
Inmotion Hosting
01.2018 - 06.2023
- Provided a great first impression to new customers as one of the first contacts a new customer would have
- Handled from start to finish the migration of websites from other hosts to Inmotion Hosting
- Created a script that seamlessly helped onboard a new customer with over 200 sites from a difficult host.
- Trained each new employee in the team.
Shift Manager
Firehouse Subs
06.2014 - 01.2018
Education
Honors -
Hickory High School
Chesapeake, VAAssociate’s Degree in Computer Science -
Tidewater Community College
Chesapeake, VA09.2025
Skills
- Server Management
- Customer Support
- Troubleshooting
- Linux
- Software Installation and Configuration
- PHP
- Javascript
- HTML
- CSS
- SQL
- Work well under stress
- Bash Scripting
Websites
Timeline
Tier 1 Technical Support Representative
Inmotion Hosting
06.2024 - Current
Website Transfer Representative
Inmotion Hosting
01.2018 - 06.2023
Shift Manager
Firehouse Subs
06.2014 - 01.2018
Honors -
Hickory High School
Associate’s Degree in Computer Science -
Tidewater Community College
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