Chad Tan
Indianapolis,IN
Summary
IT Support with 4+ years of experience providing technical support, managing Microsoft 365 access, account security, and hardware deployments. Proficient with handling ConnectWise Manage, ConnectWise Automate, Atera, and remote support tools. I am dedicated to delivering reliable technical support while providing excellent customer service.
Overview
9
9
years of professional experience
Work History
IT Technician
Promethius Consulting
Indianapolis, IN
08.2021 - Current
- Managed Microsoft 365 environments; such as, user creation, password resets, license assignments, shared mailbox management, and group distribution access.
- Configured and managed the Multi-Factor Authentication (MFA), Conditional Access policies, and account security.
- Investigated and handled compromised user accounts, phishing attempts, and unauthorized access per security policy.
- Managed Microsoft Entra ID and AWS user account creations through Azure AD.
- Troubleshooted hardware, software, operating systems, and Microsoft 365 issues for clients.
- Deployed, configured, and maintained desktops and laptops.
- Performed operating system upgrades, software installations, and system migrations.
- Provided remote and onsite technical support while documenting troubleshooting procedures.
- Experience with ConnectWise Manage, ConnectWise Automate, and Atera to manage support tickets, monitor client systems, and perform remote troubleshooting.
- Maintained Customer Satisfaction
Warehouse Associate
Amazon
Indianapolis, IN
09.2020 - 12.2020
- Interacted with peers and customers in professional and respectful manner.
- Maintained quality service by following organization standards.
- Moved product around warehouse, manually and systemically, operating warehouse equipment safely and efficiently.
Drink & Desert Maker
Swinterland
Indianapolis, IN
01.2019 - 05.2019
- Promoted teamwork, monitor and supervised daily beverage operation.
- Remained in control and maintained composure during high volume situations.
- Maintained appearance, upkeep and cleanliness of food and beverage equipment and facilities.
Cashier
Indy Comic Con
Indianapolis, IN
04.2017 - 04.2019
- Maintained check out area in clean, neat and orderly fashion.
- Provided exceptional customer service by being pleasant, courteous and helpful to customers.
- Processed customer transactions and handled cash and inventory control.
Education
Bachelor of Science (B.S.) - Computer Engineering Technology
Indiana University - Purdue University Indianapolis (IUPUI)
Indianapolis, IN12-2020
Skills
- Microsoft 365 Administration
- Microsoft Entra ID (Azure AD)
- User & License Management
- Windows 10/11
- Hardware Deployment & Imaging
- Software & Hardware Troubleshooting
Microsoft 365 & Cloud
Support & Systems
- Remote Support
- ConnectWise Manage
- ConnectWise Automate
- Atera
- VPN
- Network Troubleshooting
Tools & Platforms
Networking
Timeline
IT Technician
Promethius Consulting
08.2021 - Current
Warehouse Associate
Amazon
09.2020 - 12.2020
Drink & Desert Maker
Swinterland
01.2019 - 05.2019
Cashier
Indy Comic Con
04.2017 - 04.2019
Bachelor of Science (B.S.) - Computer Engineering Technology
Indiana University - Purdue University Indianapolis (IUPUI)