Chad Thomason
Bartlett,IL
Summary
Versatile retail professional with excellent sales, service, and interpersonal skills. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives, and committed to making every customer feel welcome.
Overview
7
7
years of professional experience
Work History
Supervisor
Bloc
Berwyn, IL
06.2025 - Current
- Supervised daily operations and ensured compliance with safety protocols.
- Trained staff on equipment use and operational procedures.
- Coordinated inventory management and maintained stock levels.
- Handle and promptly resolve customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with the provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Established strong customer relationships, building recommendations, and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Agent In Charge
Bisa Lina
Carol Stream, IL
04.2025 - 06.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Handle and promptly resolve customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with the provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Established strong customer relationships, building recommendations, and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Agent In Charge
Riverbluff
Roselle, IL
09.2024 - 04.2025
- Supervised daily operations and ensured compliance with safety protocols.
- Trained staff on equipment use and operational procedures.
- Coordinated inventory management and maintained stock levels.
- Handle and promptly resolve customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with the provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite, and professional service.
- Established strong customer relationships, building recommendations, and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Cannabis Advisor
Ivy Hall Geriatric Center
Glendale Heights, IL
04.2024 - 09.2024
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help the business function smoothly.
- Trained new and existing employees on customer service practices to improve overall customer skills.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best product for needs provided.
Assistant General Manager
Zen Leaf
St. Charles, IL
05.2022 - 12.2023
- Handled cash accurately, and prepared deposits.
- Provided training, guidance, and support to staff members on proper procedures and policies.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule of 60+ employees for coverage needs and individual strengths.
- Mentored and motivated team members to achieve challenging business goals.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervisor
Zen Leaf
St. Charles, IL
12.2020 - 05.2022
- Handled and promptly resolve customer complaints to maintain professional relationships.
- Followed up on customers' inquiries to assess satisfaction with provided solutions.
- Informed clients of policies and procedures.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Established strong customer relationships, building recommendations and loyalty.
- Presented feedback to management on customer service trends and improvement areas.
Cannabis Advisor
Zen Leaf
St. Charles, IL
06.2020 - 12.2020
- Built and maintained relationships with clients to provide ongoing support.
- Facilitated communication and collaboration between departments to help business function smoothly.
- Trained new and existing employees on customer service best practices to improve overall customer handling skills.
- Promoted customer loyalty programs to increase customer retention and repeat purchases.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Advised customers about new products and assisted customers in determining best product for needs.
Produce Clerk
Jewel-Osco Pharmacy
Bartlett, IL
02.2018 - 09.2018
- Checked for outdated and overripe grocery items and removed from inventory.
- Pleasantly greeted customers and provided prompt and courteous service.
- Maintained safe, neat, and clean working environment and closely monitored wet floors or other hazards.
- Assisted customers with price checking fruits and vegetables and finding requested items in departments.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
Education
High School Diploma -
Bartlett Highschool
Bartlett, IL05-2017
Skills
- Customer service
- Conflict resolution
- Team building
- Employee training
- Team leadership expertise
- Customer relationship management
- Employee scheduling
- Inventory control
- Sales techniques
- Business operations knowledge
- Hiring and recruitment
- Safety compliance
References
References available upon request.
Timeline
Supervisor
Bloc
06.2025 - Current
Agent In Charge
Bisa Lina
04.2025 - 06.2025
Agent In Charge
Riverbluff
09.2024 - 04.2025
Cannabis Advisor
Ivy Hall Geriatric Center
04.2024 - 09.2024
Assistant General Manager
Zen Leaf
05.2022 - 12.2023
Supervisor
Zen Leaf
12.2020 - 05.2022
Cannabis Advisor
Zen Leaf
06.2020 - 12.2020
Produce Clerk
Jewel-Osco Pharmacy
02.2018 - 09.2018
High School Diploma -
Bartlett Highschool
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