Dynamic leader with a proven track record in customer service and team leadership, ensuring operational excellence and fostering positive relationships. Skilled in decision-making and problem-solving, ready to enhance organizational performance.
Overview
32
32
years of professional experience
Work History
Manager
Veterans of Foreign Wars Post 7686
12.2024 - Current
Managed daily bar operations, ensuring exceptional customer service and efficient workflow.
Trained and supervised staff on bar procedures, promoting adherence to safety standards.
Monitored financial performance, analyzing sales data to inform strategic decisions.
Managed cash handling procedures including daily reconciliation reports, bank deposits, and accurate record-keeping practices for financial accountability.
Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.
Resolved customer complaints professionally and effectively ensuring their satisfaction while preserving company reputation.
Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
Substitute Teacher
Alamogordo Public Schools
01.2024 - 05.2024
Developed positive relationships with students, promoting trust and open communication.
Implemented lesson plans to support diverse learning needs and classroom dynamics.
Maintained accurate records of student attendance and performance for reporting purposes.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Supervised lunchroom and recess activities.
Avionics Specialist
Amentum
01.2021 - 11.2023
Conducted thorough inspections and troubleshooting of avionics systems to ensure operational readiness.
Collaborated with engineering teams to implement design modifications for improved system performance.
Diagnosed and repaired faults in avionics equipment, enhancing reliability and safety standards.
Developed maintenance procedures and documentation to streamline workflow efficiency and compliance.
Trained junior technicians on avionics systems, fostering skill development and knowledge transfer.
Reduced aircraft downtime, ensuring timely repairs and maintenance of critical avionic components.
Maintenance Controller/Safe For Flight
Amentum
01.2020 - 12.2020
Oversaw maintenance schedules, ensuring compliance with safety and operational standards.
Coordinated work orders, optimizing workflow and resource allocation for efficiency.
Led troubleshooting efforts for equipment issues, enhancing reliability and reducing downtime.
Developed process improvements, increasing maintenance efficiency and service quality.
Managed maintenance efforts of over 200 contractor and Field Service Repair personnel on U.S. Navy F-18 aircraft.
Analyzed performance data to identify trends, driving strategic initiatives for continuous improvement.
Enhanced safety standards by enforcing compliance with company policies and regulatory requirements in all maintenance activities.
Maintained accurate records of work performed, parts used, and costs involved for efficient budget management.
Increased team efficiency by delegating responsibilities based on individual skills and expertise in specific areas of maintenance.
Ensured timely completion of scheduled maintenance tasks through close monitoring of work progress and proactive resolution of any arising challenges.
Fostered a positive work environment by maintaining open lines of communication with team members and addressing concerns or conflicts promptly.
Senior Chief Petty Officer
U.S. Navy Active Duty
03.1994 - 03.2020
Led training programs to enhance operational readiness and ensure compliance with Navy protocols.
Supervised teams in high-pressure environments, fostering teamwork and accountability among personnel.
Developed and implemented standard operating procedures to improve efficiency and safety in operations.
Coordinated logistics for deployments, ensuring timely delivery of supplies and equipment to support mission objectives.
Conducted performance evaluations, providing constructive feedback to enhance individual and team capabilities.
Managed maintenance schedules for equipment, ensuring optimal functionality during critical missions.
Mentored junior personnel, promoting professional development and adherence to Navy values and standards.
Maintained strict security protocols while handling classified information, mitigating the risk of unauthorized access or disclosure.
Upheld the highest standards of professionalism while serving as a representative of the United States Navy both domestically and abroad.
Earned numerous commendations for exceptional leadership and dedication to duty during high-stress situations or deployments.
Fostered culture of continuous improvement, encouraging feedback and suggestions from all team members.
Led emergency response drills to enhance preparedness, minimizing potential impact during actual emergencies.
Education
Medica Billing And Coding/Health Information Codin - Medical Billing/Coding
DeVry University
Naperville, IL
03.2026
Bachelor of Arts - General Studies W/minor in Business Management
Columbia College
Columbia, MO
04.2018
Associate of Arts - General Studies
Columbia College
Columbia, MO
03.2015
Skills
Customer service
Team leadership
Time management
Decision-making
Accomplishments
Used Microsoft Excel to develop inventory tracking spreadsheets.
Completed 40 hours of electronic medical record coding and billing.
Timeline
Manager
Veterans of Foreign Wars Post 7686
12.2024 - Current
Substitute Teacher
Alamogordo Public Schools
01.2024 - 05.2024
Avionics Specialist
Amentum
01.2021 - 11.2023
Maintenance Controller/Safe For Flight
Amentum
01.2020 - 12.2020
Senior Chief Petty Officer
U.S. Navy Active Duty
03.1994 - 03.2020
Medica Billing And Coding/Health Information Codin - Medical Billing/Coding
DeVry University
Bachelor of Arts - General Studies W/minor in Business Management