Summary
Overview
Work History
Education
Skills
Timeline
Genesis Gold Star Student
Generic
Chad Zelner

Chad Zelner

Carmel,IN

Summary

Dynamic Service Advisor with a proven track record at Christian Brothers Automotive, excelling in customer service and vehicle assessment. Skilled in upselling and warranty claims management, consistently surpassing sales targets. Adept at multitasking and fostering team collaboration, ensuring customer satisfaction through effective communication and organized record-keeping.

Overview

6
6
years of professional experience

Work History

Service Advisor

Christian Brothers Automotive - Zionsville
09.2021 - 09.2025
  • Assisted customers in understanding vehicle safety concerns and vehicle maintenance needs.
  • Greeted clients and coordinated appointments for service inspections.
  • Communicated effectively with technicians to relay customer concerns and service requests.
  • Maintained organized records of customer interactions and service history.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.

Sales Manager

Play It Again Sports
07.2019 - 10.2021


  • Trained and mentored sales team on product knowledge and effective selling techniques.
  • Applied leadership talents to increased team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Led service calls to repair and tune exercise equipment to meet each customers satisfaction.

Education

High School Diploma -

Taylor University
Upland, IN

Skills

  • Customer service
  • Vehicle Assessment
  • Warranty Claims Process Management
  • Multitasking and organization
  • Price quoting
  • Team collaboration
  • Data entry

Timeline

Service Advisor

Christian Brothers Automotive - Zionsville
09.2021 - 09.2025

Sales Manager

Play It Again Sports
07.2019 - 10.2021

High School Diploma -

Taylor University

Genesis Gold Star Student

Achieved by excelling in retention and understanding of the core values of the Christian Brothers Automotive Genesis program. The Genesis program is a 1 week on site program. It is a professional development training program located in Texas. In order to achieve a gold star in this course one must have a full understanding of the standards and values of the company. With the knowledge that is obtained through this program the student is expected to excell in their own particular Automotive Service Market.

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