Professional communicator with strong background in emergency services. Is able to maintaining calm under pressure and ensuring seamless coordination during crises. Consistently reliable team player who adapts to changing situations and prioritizes effective communication and decision-making.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Jacksonville Sheriff’s Office
Jacksonville, FL
05.2023 - Current
Handled incoming emergency and non-emergency calls using multi-line telephone systems to ensure effective communication and response.
Facilitated timely dispatch of police personnel to ensure compliance with established departmental protocols.
Trained new agents through practical training sessions, utilizing comprehensive knowledge and skills developed over years in my current role.
Managed communication and coordination of on-call detectives from multiple JSO departments, ensuring timely response requests from patrol sergeants.
Enhanced team effectiveness by mentoring coworkers in adherence to procedures for improved operational functionality.
Real Estate Agent
Century 21 Lighthouse Realty
Jacksonville, FL
03.2022 - 09.2023
Guided clients through the process of buying or selling homes to ensure informed decisions.
Engaged with cross-functional teams to enhance marketing strategies aimed at maximizing visibility.
Conducted thorough data analysis to pinpoint viable opportunities for clients in the current property market and future forecast
Data Analyst
US Legal Support
Jacksonville, FL
08.2022 - 05.2023
Proficient usage of Microsoft Excel programs to generate comprehensive reports.
Oversaw accounts receivable management and analyzed aging reports to identify potential outstanding accounts.
Managed vendor relationships to optimize purchasing processes for goods.
Investigated and resolved customer inquiries and complaints in a timely manner to maintain service quality.
Delivered essential assistance to enhance operational efficiency across all office entities.