Chad Clarkson
Sulphur,LA
Summary
Collaborative manager with dedication to leading and partnering with coworkers to promote an empowering work culture. Documented success with strengths in building and maintaining relationships with a diverse range of stakeholders in dynamic, fast-paced settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Desktop Analyst/Network Engineer
Sowela Technical Community College
03.2023 - 06.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Monitored customer progress and addressed customer inquiries with timely and accurate updates.
- Established strong relationships with key customers, resulting in increased customer loyalty.
Field Operations Analyst
Infoinji Consulting
09.2022 - 02.2023
- Provided excellent customer service by efficiently resolving issues and responding to inquiries.
- Listened to customers' questions and concerns to provide answers or responses.
- Collected customer information and analyzed customer needs to recommend potential products or services.
Help Desk Operator
Canal Barge Company
07.2020 - 05.2022
- Upheld vendor relationship management, provided site support for Sulphur and Texas area, resolved help desk tickets, completed networking and technical issues.
- Provided end-user system and equipment training.
- Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
IT Analyst
ACS
09.2019 - 07.2020
- Provided recommendations regarding new hardware and software to keep IT infrastructure up to date.
- Collaborated with upper management to drive strategy and implement new processes.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Technician
Fix My Phone
06.2019 - 09.2019
- Applied critical thinking and research to address complex issues.
- Tracked and recorded parts and labor costs related to each service call.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
IT Intern
CPSB
11.2018 - 06.2019
- Delivered assistance and support for team-based IT projects.
- Supported IT department in handling technology rollout and maintenance.
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
IT Student Worker
Sowela Technical College
07.2018 - 11.2018
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
GIS Analyst
Modis
01.2018 - 07.2018
- Provided technical recommendations and support documentation to aid in GIS process improvement.
- Increased productivity, accuracy and efficiency while reducing delays and eliminating errors during data upload procedures.
- Took ownership of issues and set proper and realistic expectations to deliver prompt solutions.
Team Leader
Chick-fil-A
01.2017 - 01.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Built strong relationships with customers through positive attitude and attentive response.
IOS Technical Consultant
KellyConnect
07.2016 - 11.2016
- Assessed business requirements to create focused solutions.
- Maintained authoritative knowledge through continued education and ongoing training.
- Investigated system issues and implemented resolutions to reduce downtime.
IT Intern
Henderson Implement Corporation
01.2016 - 07.2016
- Resolved networking, workstation, and server tickets.
- Supported IT department in handling technology rollout and maintenance.
- Researched new technologies to boost information security.
Technical Sales
Office Depot Inc
08.2014 - 08.2015
- Collaborated with customers and asked questions to assess needs and budgets.
- Furnished customers with exemplary service, helping build lasting, lucrative partnerships.
- Drove team revenue totals by bringing in top sales numbers.
Team Member
Chick-Fil-A
07.2012 - 08.2014
- Trained associates in excellent service, managed opening and closing procedures, and ensured positive customer stats.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
Education
High School Diploma -
Covenant Grace Academy
Associates Degree - PC Networking
Sowela Technical Community College
Lake Charles, LA05.2019
Skills
- Customer Account Review
- Sales Proficiency
- Sell Technical Products
- Customer Relations
- Strong Technical Acumen
- Improve Product Configurations
- Revenue Growth
Accomplishments
- Achieved greater efficiency by introducing software implementations for monitoring and remote tasks.
- Collaborated with team of 4 in the development of large-scale hardware/software rollout implementation from 2020-2022.
- Resolved multiple product issues with vendor software's through consumer testing.
- Supervised team of 10 team members.
- Became leader in technology sales for several weeks 2014-2015.
Certification
TestOut Desktop Pro Certificate/MS Office 16 Proficiency
TestOut Security Pro Certificate/Performance-based IT security
TestOut Client Pro Certificate/Installing, managing, and troubleshooting Windows desktops in Enterprise environments
TestOut Network Pro Certificate/Performing real world networking tasks, using Windows OS and common networking hardware
Certified Fiber Optic Technician 2023
TestOut Server Pro Certificate/Performing real world tasks in Windows Server 2016 OS
Languages
Spanish
Professional Working
Affiliations
- Association For Computing Machinery
- Fiber Optic Association(CFOT certified)
Timeline
Desktop Analyst/Network Engineer
Sowela Technical Community College
03.2023 - 06.2023
Field Operations Analyst
Infoinji Consulting
09.2022 - 02.2023
Help Desk Operator
Canal Barge Company
07.2020 - 05.2022
IT Analyst
ACS
09.2019 - 07.2020
Technician
Fix My Phone
06.2019 - 09.2019
IT Intern
CPSB
11.2018 - 06.2019
IT Student Worker
Sowela Technical College
07.2018 - 11.2018
GIS Analyst
Modis
01.2018 - 07.2018
Team Leader
Chick-fil-A
01.2017 - 01.2018
IOS Technical Consultant
KellyConnect
07.2016 - 11.2016
IT Intern
Henderson Implement Corporation
01.2016 - 07.2016
Technical Sales
Office Depot Inc
08.2014 - 08.2015
Team Member
Chick-Fil-A
07.2012 - 08.2014
High School Diploma -
Covenant Grace Academy
Associates Degree - PC Networking
Sowela Technical Community College
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