CHADE CUMMINGS
Orlando,FL
Summary
Customer-focused professional with expertise in customer retention and service. Communicates effectively, addresses concerns, and thrives in fast-paced environments. Leverages strong problem-solving abilities and customer relations experience to enhance service delivery. Pursuing a remote Customer Service or Customer Support position to elevate customer experiences and align with organizational objectives.
Overview
2
2
years of professional experience
Work History
Customer Retention Agent
Charter Communications
04.2025 - Current
- Supported customer retention efforts through effective communication and personalized service assistance.
- Communicated with customers to address service needs, questions, and concerns, enhancing customer satisfaction.
- Listened to customer feedback to identify and implement appropriate solutions, improving overall service quality.
- Explain available service options and information clearly and professionally.
- Maintain professionalism when handling challenging customer interactions.
- Follow company procedures when addressing customer requests and documenting interactions.
Server
Ruth's Chris Steak House
06.2024 - 08.2025
- Delivered customer service in fast-paced hospitality environment to enhance guest satisfaction.
- Engaged with guests to identify needs and address requests effectively.
- Maintained a courteous and professional approach to help create a positive guest experience.
- Addressed customer concerns professionally and sought appropriate resolutions.
- Collaborated with team members to support daily restaurant operations.
- Maintained courteous and professional demeanor to foster positive guest experiences.
Education
College Coursework - Nursing
Seminole State College
Sanford, FL 08.2026 - 10.2026
Skills
- Customer retention
- Customer service and customer support
- Customer relations
- Verbal communication
- Active listening
- Conflict resolution
- Professional communication
- Problem-solving
- Time management
- Attention to detail
- Team collaboration
- Adaptability
ADDITIONAL INFORMATION
- Preferred Work Arrangement: Remote
- Target Positions: Customer Service Representative, Customer Support Specialist, Customer Retention Representative
Timeline
College Coursework - Nursing
Seminole State College
08.2026 - 10.2026
Customer Retention Agent
Charter Communications
04.2025 - Current
Server
Ruth's Chris Steak House
06.2024 - 08.2025