Chadely Cruz
New York,NY
Summary
Dynamic Operations Supervisor with a proven history of managing daily workflows to uphold safety and performance standards. Expertise in implementing compliance requirements and optimizing processes has significantly enhanced staff efficiency and productivity. Demonstrated leadership in technical and administrative operations has driven the successful completion of special projects. Proficiency in trend analysis uncovers valuable improvement opportunities. A retail professional adept at fostering a team-oriented environment, consistently recognized for reliability and adaptability in meeting store objectives and resolving customer inquiries with precision.
Overview
7
7
years of professional experience
Work History
Retail Store Associate I
Amazon
10.2025 - Current
- Assisted customers with package pickups, returns, and device trades.
- Processed orders efficiently to ensure timely fulfillment.
- Utilized handheld devices and smartphones for accurate scanning and order management.
- Maintained site operations to uphold cleanliness and organization.
- Executed opening and closing procedures to secure the location.
- Maintained accurate inventory levels through diligent stock management and effective restocking practices.
- Delivered exceptional customer service to enhance shopping experience and foster customer loyalty.
Field Operations Supervisor
DocGo
11.2022 - 06.2025
- Monitored operations to deliver high-quality, effective service.
- Ensured personnel compliance with company policies and procedures through regular oversight.
- Collaborated with management staff to maintain continuity and strong communication.
- Managed site leads and supported teams in operations, logistics, staffing, and scheduling.
- Regularly oversaw site maintenance to exceed cleanliness and equipment standards.
- Facilitated transitions for individuals from shelters to permanent housing.
- Provided safe and respectful shelter for individuals experiencing homelessness.
- Distributed program rules and regulations to residents, ensuring understanding and compliance.
- Responded to onsite escalations, resolving issues, or escalating to leadership as needed. Managed highly sensitive escalations such as domestic violence, concerns around gang activity, and ensuring adherence to isolation protocols for infectious disease.
- Coordinated with the NYPD, EMTs, and the Administration for Children's Services appropriately.
Customer Service Lead
Amazon Locker +
08.2021 - 10.2022
- Streamlined inventory control by adhering to procedures and documenting variances.
- Managed Locker+ location responsibilities, including site opening and closing.
- Processed over 20 customer orders daily, handling returns and preparing merchandise for delivery.
- Utilized smartphones and handheld devices for sorting, scanning, and order preparation.
- Resolved customer inquiries through effective problem-solving techniques.
- Maintained a clean, safe, and organized workspace to ensure operational efficiency.
Group Leader
Educational Alliance
09.2018 - 08.2021
- Maintained daily attendance records to track student participation.
- Led initiatives to empower youth through quality mentoring relationships.
- Supported youth development by providing education in academics, health, and wellness.
- Planned S.T.E.A.M. lessons and facilitated engaging student activities.
- Tutored individual students and small groups to reinforce lessons and document progress.
Education
Associates - Nursing
Westchester Community College
Valhalla, NY06-2027
Skills
- Customer relationship management
- Safety management
- Operations oversight
- Employee development
- Rapport building
- Problem solving
- Organizational skills
- Schedule management
- Leadership and supervision
- Crisis management
- Spanish fluency
- Salesforce proficiency
- Effective communication
- Customer engagement
- Product knowledge expertise
Timeline
Retail Store Associate I
Amazon
10.2025 - Current
Field Operations Supervisor
DocGo
11.2022 - 06.2025
Customer Service Lead
Amazon Locker +
08.2021 - 10.2022
Group Leader
Educational Alliance
09.2018 - 08.2021
Associates - Nursing
Westchester Community College