Jeanelly Espinet
The Bronx,NY
Summary
Dedicated customer service providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Retail Store Associate
Amazon
Port Chester, NY
12.2023 - Current
- Greeted customers to determine wants or needs.
- Processed merchandise returns and exchanges for customers to refund payments, trade items, and offer store credit.
- Maintained cleanliness and organization of store shelves and displays.
- Improved customer service feedback scores through outstanding service.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Answered store and merchandise questions and led customers to wanted items.
- Handled returns and exchanges according to company policies.
- Processed returns and refunds in accordance with company policy.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Provided excellent customer service throughout each transaction while maintaining a friendly demeanor.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers, provided customer service and answered questions.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Answered questions about current promotions and resolved issues according to store policies.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Worked effectively in team environments to make the workplace more productive.
Education
High School Diploma -
Knowledge And Power Preparatory Academy International
500 E Fordham Rd, Bronx, NY 1045806-2018
Skills
- Customer service
- Product knowledge
- Customer relationship management
- Team collaboration
- Customer engagement
- Customer assistance
- Return processing
- Infant CPR certified
- CPR/AED certified
Certification
I took a Pediatric First Aid/CPR/AED class
Languages
English
Professional
Spanish
Native/ Bilingual
Timeline
Retail Store Associate
Amazon
12.2023 - Current
High School Diploma -
Knowledge And Power Preparatory Academy International