Chaderick Burnett
Centerton
Summary
Logistics and supply chain leader with over 12 years of experience in freight operations and carrier management. Demonstrated success in managing multimillion-dollar logistics accounts and ensuring safety and compliance with DOT/FMCSA regulations. Expertise in cross-border operations, OEM relationships, and effective rate negotiation. Proven ability to develop high-performing teams and streamline processes to enhance operational efficiency.
Overview
15
15
years of professional experience
Work History
Ford Division Manager
PAM Transport
Tontitown
11.2021 - 12.2025
- Managed daily operations for logistics and transportation services.
- Oversaw driver scheduling and route planning to optimize efficiency.
- Coordinated training programs for staff on safety and compliance standards.
- Developed policies to improve operational workflows and team performance.
- Monitored performance metrics to ensure adherence to company standards.
- Resolved customer inquiries and issues related to transportation services.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and controls.
- Monitored division performance against goals, objectives, budgets, plans, programs and initiatives.
- Built strong relationships with key stakeholders both internally and externally.
- Facilitated communication between all levels of management throughout the division.
- Conducted regular employee reviews to assess job performance and identify training needs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
Lead 9 staff managing 180+ drivers and $46M in freight operations.
Reduced safety scores by 2.21 PMM and DOT-reportables by 0.42 PMM in 2024.
Oversee 255 weekly international shipments to Ford plants.- Successfully converted cross-border lanes from rail to truckload, with 0 downtime.
- Recovered over $150,000 in disputed carrier charges through auditing and negotiation.
- Trained and promoted team members, effectively reducing staff turnover.
Ford Lane Manger
PAM Transport
Tontitown
05.2013 - 11.2021
- Managed scheduling and route planning for efficient freight delivery.
- Recruited and hired qualified candidates to fill open positions.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed 45 drivers for dedicated Ford freight lanes.
- Quoted rates, tracked loads, and built strategic 3PL relationships.
- Ensured timely automotive part deliveries to maintain Ford's production schedules.
Logistics Sales Representative
Transplace
Lowell
04.2012 - 04.2013
- Managed client relationships to ensure satisfaction and repeat business.
- Collaborated with logistics teams to coordinate timely product deliveries.
- Negotiated contracts with clients to secure favorable terms for the company.
- Sourced carrier capacity and negotiated rates for various freight lanes.
- Dispatched freight, and provided consistent customer updates and tracking.
Service Support Representative
Kaman Industrial Technologies
Fort Smith
02.2011 - 04.2012
- Processed service requests and ensured timely resolution of customer concerns.
- Collaborated with team members to streamline service workflows and enhance efficiency.
- Contributed to the development of improved customer service policies and procedures.
- Ensured that all customer inquiries were addressed promptly and accurately.
- Handled shipping, receiving, and freight coordination.
- Managed order fulfillment and logistics for pickups.
Education
Bachelor of Arts - History
University of Arkansas
Fayetteville, Arkansas, AR05-2010
Skills
- Freight operations and carrier management
- Cross-border logistics
- DOT/FMCSA safety standards
- International shipping compliance
- Rate negotiation
- Account management
- Revenue recovery strategies
- Team development and onboarding
- Retention and conflict resolution
Timeline
Ford Division Manager
PAM Transport
11.2021 - 12.2025
Ford Lane Manger
PAM Transport
05.2013 - 11.2021
Logistics Sales Representative
Transplace
04.2012 - 04.2013
Service Support Representative
Kaman Industrial Technologies
02.2011 - 04.2012
Bachelor of Arts - History
University of Arkansas