Chadia Yagoubi
Customer Information Controller
Doha
Summary
Dedicated and multilingual professional with strong experience in customer service, sales, and administration within retail and transportation industries. Skilled in customer relations, problem-solving, and operations control. Proven ability to adapt quickly, manage customer experience, and support organizational efficiency. Fluent in Arabic, English, and French.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Lawyer Secretary
Private Lawyer
01.2016
- Provided administrative and clerical support for legal documents.
- Assisted in scheduling and correspondence.
Customer Information Controller (CIC)
RKH Qitarat Doha Metro
08.2022 - Current
- Supervised and managed customer information systems to ensure smooth communication across metro services.
- Assisted passengers with inquiries, safety protocols, and service updates.
- Supported team training and operations monitoring.
Customer Experience Agent (CEA)
RKH Qitarat Doha Metro
06.2018 - 05.2022
- Delivered high-quality customer service to metro passengers.
- Handled complaints, provided accurate travel information, and resolved passenger issues.
- Ensured safety compliance and assisted in emergency situations.
Sales Executive
Center X
07.2016 - 12.2017
- Managed customer sales transactions and built strong client relationships.
- Met and exceeded sales targets through effective communication and product knowledge.
Education
Bachelor's Degree - Comparative Literature
Diploma - Computer Science
Technical University
Skills
Customer service
Problem-solving
Active listening
Call management
Adaptability and flexibility
Complaint resolution
Time management
Data entry
Call center experience
Customer relations
Critical thinking
Decision-making
Certifications And Courses
- Customer Information Controller Certificate
- Customer Experience Agent Certificate
- English Certificate
- Bachelor's Degree Certificate
- Fire Fighting Course (Certified + Card)
- First Aid Course (Certified + Card)
- Deepfakes Certificate
- Social Engineering Awareness Certificate
- Social Engineering: Many Methods, Many Motives Certificate
- Perfect Passwords Certificate
- Problem with Common Passwords Certificate
- Public Wi-Fi Risks Certificate
- Your Guide to Better Mental Health Certificate
Timeline
Customer Information Controller (CIC)
RKH Qitarat Doha Metro
08.2022 - Current
Customer Experience Agent (CEA)
RKH Qitarat Doha Metro
06.2018 - 05.2022
Sales Executive
Center X
07.2016 - 12.2017
Lawyer Secretary
Private Lawyer
01.2016
Diploma - Computer Science
Technical University