Chadrack Ngoie

As an RMA Warehouse Associate, I processed and managed return shipments from start to finish. I created and verified Bills of Lading, used Blue Yonder to track inventory and update orders, and ensured all returns met company policy. I worked closely with carriers and internal teams to resolve issues quickly while maintaining accurate records and a safe, organized warehouse environment.

• Ensured 98% order accuracy while managing and distributing medical supplies across hospital departments.
• Conducted weekly and monthly inventory audits, reducing stock discrepancies by 15%.
• Assisted in training new staff on inventory systems and warehouse protocols to streamline workflows.
• Utilized hospital software to track usage patterns and report replenishment needs to the Warehouse Manager.
• Maintained full stock levels with zero critical item shortages during shifts.

• Processed over 200 transactions per shift with 99% accuracy, adhering to cash-handling policies.
• Delivered consistent customer satisfaction scores above 95% through prompt issue resolution and friendly service.
• Maintained visual merchandising standards and kept checkout areas clean to enhance the shopping experience.

• Handled daily cash and card transactions totaling up to $5,000 with zero cash drawer discrepancies.
• Operated toll booth equipment directions and technical toll questions while assisting drivers with
• Submitted accurate reports on toll activity and flagged incidents, helping improve highway safety operations.