Chadwick Collins
Louisville,KY
Summary
Highly skilled and security-minded Network Operations Center Technician with a strong background in resolving network production issues and providing exceptional customer support. Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint. Experienced in monitoring network issues and effectively documenting incident events and resolutions using ticketing systems. Adept at multitasking and managing multiple issues concurrently while maintaining professionalism and promptness.
Overview
17
17
years of professional experience
Work History
Network Analyst
Stored Value Solutions
07.2022 - 05.2023
- Documented all server and network problems and other unusual events in detail
- Interact extensively with internal and external customers, multitask, and manage multiple issues concurrently.
- Troubleshot network problems, escalating to engineering when necessary, while providing support to engineering team members as needed.
- Performed identification, diagnoses, resolution, and document client issues in accordance with Incident Management Procedures.
- Monitor network health using SolarWinds to notify carriers of circuit failures, and document incident events and resolutions using ticketing systems.
Network Operations Center Technician
Spectrum Enterprises, Charter Communications
10.2017 - 07.2022
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
- Performed necessary maintenance to support network availability
Proficient in BMC Remedy ticketing software and various telecommunications devices, including Advas, RADs, and Junipers. - Maintain and update customer data, establish positive relationships with customers and peers, and support coaxial and optical network installation processes.
- Supported inbound commercial customer trouble calls and monitor operational and security procedures with problem resolution and education.
EVENT MANAGEMENT (NOC) CONTRACTOR
Spectrum Enterprises, Charter Communications
10.2017 - 07.2018
- Monitor enterprise fiber and cell site alarms, in a Network Operations Center environment.
- Demonstrated excelent Customer Service: proactively contact accounts, when their devices/cell sites lose power or connectivity.
- Created trouble tickets for accounts and dispatch issues up to the Tier I/ Tier II technicians, who are able to troubleshoot issues further.
- Performed Customer Communications while contacting account holders, via e-mail, with updates regarding their issue.
Technical Support Representative
Extreme Reach
09.2014 - 03.2017
- Ensured timely and accurate information while initiating technical support via telephone, email, remote access from home to identify and resolve issues for Television and Radio stations.
- Diagnosed and resolved technical hardware and software issues involving content delivery process for FOX News and ABC News.
- Identified and escalated priority issues with support interventions for urgent issues.
- Verified quality and execution of server-side media transcoding processes and receiver downloads while
Television Newscast Director
WHAS ABC 11
02.2006 - 09.2015
- Remained composed and highly professional in fast-paced and constantly changing environment while directing work of key team members to coordinate with journalists and technicians to combine video, audio and graphics too effectively convey each story.
- Used critical thinking to break down problems, evaluate solutions and make decisions based on importance for directing several live newscasts.
- Proved successful working within tight deadlines and a fast-paced environment with duties that range from audio level adjustments, writing up discrepancies, giving cues to anchors/reporters, recording newscast as needed, setting up guests with microphones for interview segments.
Audio Video Technician
Digital Generation, Inc.
06.2012 - 02.2014
- Maintained and troubleshot audio and visual ingests for digital asset management and order assignment for completion. assignment and eventual completion.
- Completed all orders with any services requested.
- Evaluated media content for continual quality control and improvement on standardized operating procedures.
- Followed internal quality control procedures to quickly and efficiently direct and distribute physical product with minimized expenses.
CRITICAL INQUIRY & CLAIMS SPECIALIST
Humana
11.2011 - 06.2012
- Responded independently and timely while processing claims in accordance with client requirements, and member plans, benefits, and applicable network fee schedules.
- Excellent communication skills, both verbal and written with complaints, grievances and appeals within a consistent fashion while adhering to all regulatory, accreditation and internal processing timelines and guidelines.
- Proved successful working within tight deadlines and a fast-paced environment to analyze and interpreted trending information to address and resolve non-routine business-related concerns.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively with employers, members, brokers, consultants, physicians, hospitals,
Education
Some College (No Degree) - Radio And Television Broadcasting Technology
Associate of Arts - Radio And Television Broadcasting Technology
Skills
- Network Operations
- Network Device Monitoring
- Analytical Thinking
- End-User Support
- Account Security Maintenance
- Proficient in Microsoft Office Suite
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
3D Printer
Ankermake m5
Timeline
Network Analyst - Stored Value Solutions
07.2022 - 05.2023
Network Operations Center Technician - Spectrum Enterprises, Charter Communications
10.2017 - 07.2022
EVENT MANAGEMENT (NOC) CONTRACTOR - Spectrum Enterprises, Charter Communications
10.2017 - 07.2018
Technical Support Representative - Extreme Reach
09.2014 - 03.2017
Audio Video Technician - Digital Generation, Inc.
06.2012 - 02.2014
CRITICAL INQUIRY & CLAIMS SPECIALIST - Humana
11.2011 - 06.2012
Television Newscast Director - WHAS ABC 11
02.2006 - 09.2015
Ball State University - Some College (No Degree), Radio And Television Broadcasting Technology
Vincennes University - Associate of Arts, Radio And Television Broadcasting Technology
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