Chae Pollard

Lead the daily operations of a high-performing Kids Academy department, ensuring a safe, engaging, and exceptional experience for children and families while driving team performance and operational excellence.

Key Responsibilities:

• Lead, coach, and develop a team of 25–40 childcare professionals through hiring, onboarding, performance management, and ongoing training.
• Ensure the highest standards of child safety, cleanliness, risk management, and compliance with Life Time policies and state childcare regulations.
• Create a welcoming, family-centered environment that delivers exceptional member experiences and strengthens member retention.
• Oversee daily staffing, scheduling, payroll, and labor management to meet operational and financial goals.
• Recruit, interview, and onboard new team members while fostering a positive, inclusive, and accountable team culture.
• Conduct regular team meetings, performance reviews, and continued education to support professional growth.
• Partner with club leadership and cross-functional departments to execute club initiatives, special events, and new program launches.
• Resolve member concerns with professionalism while building strong relationships with families and exceeding service expectations.
• Monitor departmental metrics, operational audits, and quality standards to drive continuous improvement.
• Support new club openings (NCO), department transitions, and leadership development initiatives across multiple locations when needed.
• Manage budgets, inventory, and departmental resources while maintaining operational efficiency.
• Promote Life Time’s Healthy Way of Life philosophy by creating enriching, age-appropriate programming that supports children’s physical, social, and emotional development.

• Promoted productivity by handling all administrative tasks, including schedules and correspondence.
• Managed and maintained executives' schedules.
• Ordered and maintained supplies for department.
• Managed emergencies smoothly, coordinating resources and timely responses to resolve situations.
• Developed presentations, reports and minutes of meetings for department.
• Improved tracking for key metrics through continuous monitoring and reporting.
• Maintained positive public relations with customers, vendors and industry partners.
• Tracked petty cash expenses for accuracy and transparency.

• Used POS system to help management improve margins, ensure accurate sales reporting and develop staff revenue goals.
• Served guests with focus on ensuring excellent customer experiences.
• Grew department sales by implementing suggestive and consultative techniques.
• Developed comprehensive product knowledge to better serve customers.
• Directed team of customer service professionals, monitored work quality and motivated performance to meet strict targets.

Spanish, Sustainability (minor)