Chaiana Dolce
Fort Worth,TX
Overview
11
11
years of professional experience
Work History
General Office Clerk, Intake
Tarrant County Criminal District Attorney Office
03.2023 - Current
- Communicates case information to multiple attorneys, performs legal research, receives and screens incoming calls and emails, ensures compliance with laws and regulations, gathers information for reporting, proofreads legal documents.
- Maintained strict confidentiality of sensitive information to protect client privacy and uphold professional ethics.
- Trained new staff members on office procedures and best practices, promoting a cohesive team dynamic within the office.
- Collaborated with attorneys to prepare No File Letters, assisting in successful case outcomes.
Customer Service Loan Advisor
Bridgecrest
03.2022 - 10.2022
- Addressed customer service situations, handled over 50 customer calls, provided assistance and information, managed customer conflict, answered non-routine questions.
- Contributed towards continuous improvement initiatives within the organization by sharing best practices and suggesting process enhancements.
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
Payoff Release Clerk
Cornerstone Temp Agency | Colonial Savings, F.A.
07.2021 - 01.2022
- Preparing lien release documents, conducting research to address payoff issues, supporting branch personnel and title companies, responding to inquiries, copying and mailing documents.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
Front Desk Receptionist
Sky Blue Financial Services, Inc.
04.2021 - 07.2021
- Answering and routing phone calls, greeting and directing visitors, registering and scheduling client appointments, performing administrative duties.
- Completed all tasks in compliance with company policies and procedures.
Front Service Clerk
Publix
11.2013 - 03.2018
- Greeting customers, providing excellent customer service, assisting with item location, adhering to company policies and procedures.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
Education
Bachelor of Science - Criminology
Florida State University
Tallahassee, FL12.2022
Associate of Arts - Criminal Justice
Broward College
Coconut Creek, FL06.2020
Skills
- Research
- Legal Writing
- Analytical Skills
- Finance
- Administrative Assistance
- Operating Systems
Volunteer Experience
Revival Today Church, Fort Worth, TX - Media Team, 05/2023 - Present
- Operates cameras for weekly services and other events., Display graphics, song lyrics, scripture readings, videos and other graphics during service using specialized presentation software., Monitor the visible image quality of the cameras by using camera control units to adjust the color variation and image brightness on each camera.
Supernatural Church, Fort Worth, TX - Volunteer Coordinator, 01/2021 - 05/2023,
- Recruited, interviewed, trained and coordinated over 40 volunteers., Developed and oversaw volunteer recognition, involvement and retention practices., Share volunteer schedules and solicit input on volunteers and volunteer processes from the organization's team members through regular communication.
Fort Worth Municipal Court, Fort Worth, TX - Teen Court Judge, 12/2022- 05/2023,
- Judged trials, train teen attorneys and assist them with preparing their cases for trial.
Hobbies and Interests
- My hobbies include creating Ebooks and digital journals.
- I love videography, creating graphic designs for businesses, and photography.
Timeline
General Office Clerk, Intake
Tarrant County Criminal District Attorney Office
03.2023 - Current
Customer Service Loan Advisor
Bridgecrest
03.2022 - 10.2022
Payoff Release Clerk
Cornerstone Temp Agency | Colonial Savings, F.A.
07.2021 - 01.2022
Front Desk Receptionist
Sky Blue Financial Services, Inc.
04.2021 - 07.2021
Front Service Clerk
Publix
11.2013 - 03.2018
Bachelor of Science - Criminology
Florida State University
Associate of Arts - Criminal Justice
Broward College
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