Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Languages
Timeline
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Chaise Melancon

Scott,LA

Summary

Dynamic delivery driver with a proven track record at FedEx Ground, recognized for ensuring timely and accurate deliveries while maintaining a positive attitude. Skilled in route optimization and customer service, I excel in fast-paced environments, demonstrating reliability and attention to detail. Committed to enhancing customer satisfaction through efficient operations.

Professional driver prepared for role focused on efficient and timely deliveries. Brings valuable experience in route planning and customer service, ensuring reliable and consistent performance. Known for strong team collaboration and flexibility to adapt to changing schedules and tasks.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Delivery Driver

Amazon
04.2024 - 01.2025
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.

Delivery Driver

Fed Ex Ground
01.2022 - 03.2024
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Warehouse Worker

Fed Ex Ground
02.2021 - 01.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as [Number] pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.

Phone Operator/Customer Service Representative

Dillards Department Store
01.2020 - 01.2021
  • Contributed to a positive work environment by supporting team members in handling difficult calls or resolving complex issues.
  • Enhanced customer satisfaction by efficiently handling incoming calls and addressing inquiries.
  • Maintained professionalism and courtesy while managing high call volumes during peak hours.
  • Pleasantly greeted all callers and asked how to be of assistance.
  • Managed multi-line phone system, expertly navigating between calls while maintaining a friendly demeanor.

Education

Associate of Science -

Coffeyville Community College
Coffeyville, KS
05-2019

High School Diploma -

Carencro High School
Lafayette, LA
05-2017

Skills

  • Positive attitude
  • Valid Driver's license
  • Punctual and reliable
  • Attention to detail
  • Teamwork and collaboration

Accomplishments

  • Maintained consistent and on-time delivery record with 99% of all orders arriving on time or ahead of schedule.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Affiliations

  • Phi Beta Sigma Fraternity

Certification

  • Warehouse Operations Certification - Warehousing Education and Research Council (WERC).
  • First Aid, CPR, and AED Instructor Certificate - Emergency Care & Safety Institute.
  • Material Handling Equipment Certification - Material Handling Equipment Distributors Association (MHEDA).
  • Advanced Forklift Operator Certification

Languages

English
Native or Bilingual
French
Full Professional

Timeline

Delivery Driver

Amazon
04.2024 - 01.2025

Delivery Driver

Fed Ex Ground
01.2022 - 03.2024

Warehouse Worker

Fed Ex Ground
02.2021 - 01.2022

Phone Operator/Customer Service Representative

Dillards Department Store
01.2020 - 01.2021

Associate of Science -

Coffeyville Community College

High School Diploma -

Carencro High School

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Chaise Melancon