Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Chaitanya Vutukuri

Summary

  • Enthusiastic Customer Service/ Cashier with 1.5 yrs of experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
  • Responsive Customer Service Cashier possessing outstanding mathematical abilities paired with first-rate customer service and multitasking skills. Bringing many years of hands-on experience receiving and disbursing money in financial institutions and other establishments. Focused on exceeding expectations and building customer loyalty.
  • Customer Service Cashier with background in fast-paced retail environments. Known for offering consistent, friendly service to all customers while accurately handling cash and card transactions. Skilled at promoting customer satisfaction through effective problem resolution and efficient checkout processes. Notable impact on enhancing overall store performance by maintaining organized work areas and optimizing workflow efficiency.
  • Seasoned IT Professional with over 5+ years of work experience in Information Technology focusing on Software Quality Assurance (SQA) and Manual and Automation Testing.
  • Software QA tester with full system development lifecycle experience, including designing, developing, and implementing test plans, test cases and test processes fuelling swift corrective actions, significant cost savings and fault-free audits.
  • Expertise in Test Management, Defect Tracking, Quality Assurance (QA) with a wide variety of projects and environments.
  • Solid knowledge of JAVA OOP and experience in developing Selenium WebDriver/Appium test automation frameworks integrating TestNG, JUnit, Cucumber and Maven build tools.
  • Experienced in implementing the Page Object Model (POM) by creating elements for each page object and reusing all the objects in various scripts.
  • Used Git as version control, GitHub and Bitbucket as code repository and Code Collaborator to manage code reviews.
  • Worked closely with Business Analysts and Developers to review test requirements.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Customer Service/Cashier Assistant

Lowes
Nashua, NH
05.2023 - Current
  • Greeted customers and provided friendly customer service.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Prepared sales slips or sales contracts as needed to complete customer purchases.
  • Provided information on company policies, warranties, guarantees, financing options, and other related matters.
  • Handled cash, credit, or check transactions with customers.
  • Scan goods and collect payments.
  • Ensure pricing is correct.
  • Issue change, receipts, refunds, or tickets.
  • Redeem promotions and coupons.
  • Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change.
  • Make sales referrals, cross-sell products, and introduce new ones.
  • Resolve customer complaints, guide them, and provide relevant information.
  • Bag items carefully.
  • Greet customers when entering or leaving the establishment.
  • Maintain clean and tidy checkout areas.
  • Keep reports of transactions.
  • Process returns and check to see if items are damaged.
  • Answer customers' questions and get a manager if the answer doesn't solve the issue.
  • Bag, box, or wrap packages.
  • Provide excellent customer service to ensure satisfaction.
  • Assisted customers with locating merchandise within the store.

Software Engineer

Tecnotree Convergence PVT LIMITED
India
06.2024
  • Worked closely with business teams to understand the requirements, functionality and design
  • Designed Test Scenario, Test Cases and Test data documents using the requirement documents
  • Constantly delivered high quality deliverables and prevented defects leakage
  • Responsible for defect tracking, defect reporting and defect reproducing
  • Execution of manual test cases
  • Sending Daily testing status reports
  • Involved in Peer Review of Test case document
  • Estimated the QC effort for the Q bundle CRs
  • Provided training to new joiners.

Senior Test Engineer

I Lab’z Technology LLP
India
  • Writing and executing software System test plans and Test cases
  • These were developed after reviewing the business requirements document, and technical specifications document
  • Prepared traceability matrix (RTM) to map the requirements against the test cases and validated the test coverage analysis
  • Used Agile scrum development process during the project process to gather up the requirements and Test Process
  • Participated in daily scrum meetings
  • Participated in sprint review meetings with Executive Team
  • Performed functional testing by creating manual scripts
  • Used JIRA raise the defect and to track the workflow
  • Involved extensively in writing high-level Test plans
  • Developed detailed system Test cases for the Application
  • Performed extensive Functional, Regression testing
  • Responsible for documenting errors, their resolution, as well as performing extensive Regression Testing
  • Wrote SQL Queries to retrieve data from the database
  • Reported Defects and mapped the same against the respective Test Cases
  • Responsible in providing regular test reports to the management.

App/Software Developer 1

Primus
India
  • Maintain existing frame work and made changes in the scrips w.r.t software requirement
  • Performed both Manual and Automated testing
  • Involved in Agile Methodology process
  • Participated in daily scrum meetings
  • Sharing the detailed test report with prioritized defects to all the stake holders
  • Developed the test cases to test functionality, interface of the application
  • Used JIRA to fix and track the workflow.

Education

Bachelor of Science - Electronics And Communications Engineering

JNTUK
Prakasam District
04-2013

Skills

  • Customer Complaint Resolution
  • Payment Collection
  • Guest Services
  • Check processing
  • Customer Service
  • Merchandise Restocking
  • Quality assurance procedures
  • Defect tracking
  • Writing test cases
  • Agile and Scrum environments
  • SQL knowledge
  • Regression Testing
  • Test Automation

Certification

  • Salesforce ADM-201

Timeline

Software Engineer

Tecnotree Convergence PVT LIMITED
06.2024

Customer Service/Cashier Assistant

Lowes
05.2023 - Current

Senior Test Engineer

I Lab’z Technology LLP

App/Software Developer 1

Primus

Bachelor of Science - Electronics And Communications Engineering

JNTUK

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Chaitanya Vutukuri