Silvia Unup
Bridgeport,CT
Summary
l have work experience in customer service. As a customer service representative, I am in charge of providing users with information and support in relations to the products or service that the company markets.
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier/Assistant Manager
Be-Pretty Nails
Shelton, Connecticut
06.2020 - Current
- Balanced cash drawers at the end of each shift.
- Received payment by cash, check, credit cards, vouchers or automatic debits.
- Verified that all coupons were valid prior to processing them into the system.
- Open and closed the shop.
- Resolved customer complaints in a professional manner.
- Greeted customers and provided friendly customer service.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
Where House Area
Amazon
West Haven, Connecticut
10.2023 - 03.2024
- Picking and Scanning products before shipping.
- Organizing Items before scan.
Bilingual Interpreter/Customer Service Cashier/Assistant Manager
Reflex Spa and Nails
Shelton
04.2014 - 08.2019
- Utilized digital tools such as online dictionaries or machine translation software when needed.
- Explained cultural nuances when translating conversations between two different languages.
- Translated written and spoken materials for non-English speaking individuals and organizations.
- Maintained a professional demeanor while providing interpreting services in difficult situations.
- Advised clients on language use issues to help them communicate effectively across cultures.
Education
GED -
Mercy Learning Center
Bridgeport01-2019
ISL Program English Tutor - Speaking And Writing Expression of English
Caroline House
Bridgeport, CT05-2014
High School Diploma -
Instituto Técnico Superios “Sucua”
Ecuador 07-2003
Skills
- Leadership: An experienced team leader
- Payment Collection
- Influencing, Leading and Delegation Abilities
- I have the facility to learn quickly and technique that goes with my responsibility
- Attentive and responsible in all my responsibilities as work and delegation or designated task
- Customer Service
- Cash Handling
- Customer Complaint Resolution
Timeline
Where House Area
Amazon
10.2023 - 03.2024
Customer Service Cashier/Assistant Manager
Be-Pretty Nails
06.2020 - Current
Bilingual Interpreter/Customer Service Cashier/Assistant Manager
Reflex Spa and Nails
04.2014 - 08.2019
GED -
Mercy Learning Center
ISL Program English Tutor - Speaking And Writing Expression of English
Caroline House
High School Diploma -
Instituto Técnico Superios “Sucua”