Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tiffany Laney

Cody,WY

Summary

Experienced administrative support specialist with a focus on client service excellence. Demonstrates exceptional organizational and communication skills, enhancing office efficiency. Successfully builds and maintains strong relationships with clients, ensuring high levels of satisfaction.

Overview

4
4
years of professional experience

Work History

Customer Service Representative/Assistant Manager

Verizon-Team Wireless
Cody, WY
05.2024 - Current
  • Delivered exceptional customer service by recommending tailored phones, plans, and accessories.
  • Guided customers through upgrades, account setup, and addressed technology questions to enhance user experience.
  • Met sales goals through product knowledge, upselling, and relationship building.

Dog Washer

Cody Paw Spa
Cody, WY
10.2023 - 05.2024
  • Identified skin conditions and parasites during washing sessions, ensuring timely treatment for dogs.
  • Enhanced fur health and cleanliness through regular brushing and de-shedding of dogs, promoting better coat condition.
  • Upheld grooming station and equipment cleanliness, fostering a safe and hygienic environment for grooming activities.

General Manager

Wyoming Roadhouse
Cody, WY
04.2023 - 10.2023
  • Oversaw daily restaurant operations, including staff scheduling and customer service.
  • Trained and supervised employees to uphold quality and safety standards.
  • Managed inventory, ordering, sales, and costs to enhance profitability.

Supervisor/Server/Bartender

Millstone Pizza Company & Brewery
Cody, WY
09.2022 - 05.2023
  • Delivered exceptional customer service in fast-paced restaurant and brewery environment, ensuring accurate orders.
  • Supervised daily operations to maintain efficient workflow during peak hours.
  • Trained and supported team members to enhance performance and service quality.
  • Resolved customer concerns by coordinating efforts between kitchen and front-of-house staff.

Education

Bachelor of Science - Business Management Consulting

University of Wyoming
Laramie, WY
05-2017

Skills

  • Experienced in administrative support, scheduling, records management, data entry, Microsoft Office, and report preparation with strong attention to detail
  • Skilled in client service, billing, payroll, accounts payable/receivable, inventory oversight, and vendor relationship management
  • Strong communicator and team leader with excellent multitasking, problem-solving, conflict resolution, and confidentiality skills

Timeline

Customer Service Representative/Assistant Manager

Verizon-Team Wireless
05.2024 - Current

Dog Washer

Cody Paw Spa
10.2023 - 05.2024

General Manager

Wyoming Roadhouse
04.2023 - 10.2023

Supervisor/Server/Bartender

Millstone Pizza Company & Brewery
09.2022 - 05.2023

Bachelor of Science - Business Management Consulting

University of Wyoming
Tiffany Laney