Chaithanya Kumar Chilukuri
Maryland Heights,MO
Summary
Results-driven Customer Service Executive offering a proven history of achievement during a 3-year career. A talented leader with analytical problem-solving and strategic planning expertise. Solid background of consistently addressing customer issues, delivering industry-leading service, and implementing scalable approaches.
Overview
3
3
years of professional experience
Work History
Customer Service Executive
Examity
Hyderabad, Telengana
08.2018 - 04.2021
- Established and monitored customer service standards by employing recognized and comprehensive benchmarks.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Submitted reports to management outlining calls made, queries received and issues resolved and uploaded KPI reports into Service Cloud system.
- Addressed on average 60 inbound customer calls daily
Education
B.com -
Collage Krishna University
Vijayawada2017
Intermediate -
Sri Chaithanya Junior Collage Board of Intermediate Senior Secondary
Vijayawada2014
S.S.C -
Vashista Model High School Secondary Education Board
Hyderabad2012
Skills
- Handling Customer Complaints
- Complex Problem Solving
- Schedule Coordination
- Team Management and Supervision
- Quality Assurance
- CRM Software
Languages
English
Full Professional
Telugu
Native or Bilingual
Hindi
Professional Working
Timeline
Customer Service Executive
Examity
08.2018 - 04.2021
B.com -
Collage Krishna University
Intermediate -
Sri Chaithanya Junior Collage Board of Intermediate Senior Secondary
S.S.C -
Vashista Model High School Secondary Education Board
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