Chaitra Nayak Mallya
Marietta,GEORGIA
Summary
Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed at Lloyds TSB Bank. Proven ability to resolve customer issues promptly while maintaining compliance and accuracy in cash handling. Committed to enhancing customer experiences and fostering positive relationships, driving repeat business and satisfaction.
Overview
2004
2004
years of professional experience
Work History
Teller
Lloyds TSB Bank,UK
- Processed customer transactions accurately and efficiently.
- Assisted customers with account inquiries and service requests.
- Maintained cash drawer, ensuring proper cash handling procedures.
- Supported branch operations by organizing paperwork and documentation.
- Collaborated with team members to enhance customer service experience.
- Followed compliance guidelines to uphold security and regulatory standards.
- Resolved customer issues promptly, fostering positive relationships and trust.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
Sales Associate
British Home Stores , UK
Brighton, England
04.2003 - 02.2004
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Maintained visual merchandising standards to optimize store layout and product displays.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate billing and cash handling.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction.
- Monitored inventory levels and restocked merchandise to maintain optimal product availability.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Participated in promotional events to drive foot traffic and increase brand awareness in the community.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor Of Commerce -
Poorna Prajna College
Karnataka, India06.1999
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Approachable
- Positive
Timeline
Sales Associate
British Home Stores , UK
04.2003 - 02.2004
Teller
Lloyds TSB Bank,UK
Bachelor Of Commerce -
Poorna Prajna College