Chakayla Gause

Greeted incoming visitors and customers professionally and provided friendly, knowledgeable

assistance.

Answered phone promptly and directed incoming calls to correct offices.

Responded to inquiries from callers seeking information.

Managed returns, exchanges and refunds in accordance with store policy.

Helped customers locate products and checked store system for merchandise at other sites

Actively listened to customers, handled concerns quickly and escalated major issues to

supervisor.

Helped large volume of customers every day with positive attitude and focus on customer

satisfaction.

Responded to customer calls and emails to answer questions about products and services.

Resolve customer complaints via phone

Greet customers warmly and ascertain problem or reason for calling

Assist with placement of orders, refunds, or exchanges

Attracts potential customers by answering product and service questions and suggesting information about other products and services

Managing 70-80 calls a day

Help ensure that customers are satisfied with products, services, and features.

Inbound and outbound calls