Chakeria Dials
Mobile
Summary
Detail-oriented and customer-focused professional with experience in front desk support, customer service, and administrative duties. Skilled in handling high call volumes, scheduling appointments, verifying information, and providing excellent service in fast-paced environments. Seeking a Receptionist or Patient Access Representative position.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
Mobile Regional Medical Office
Mobile
01.2022 - 01.2024
- Registered patients and verified demographic and insurance information
- Collected co-pays and processed payments
- Scheduled appointments and confirmed visits
- Answered multi-line phone system
- Maintained patient confidentiality in compliance with HIPAA
- Assisted patients with questions regarding services and billing
Medical Receptionist
Family Care Clinic
01.2019 - 01.2022
- Greeted patients and managed front desk operations
- Verified insurance eligibility and benefits
- Updated electronic medical records
- Coordinated communication between patients and clinical staff
- Maintained organized filing systems
Customer Service Representative
Retail Company
01.2017 - 01.2019
- Provided high-level customer support
- Handled cash and card transactions accurately
- Resolved concerns professionally
- Maintained accuracy while multitasking
Education
High School Diploma -
BC Rain High School
Skills
- Patient Registration & Check-In
- Insurance Verification
- Appointment Scheduling
- Electronic Medical Records (EMR)
- Medical Terminology (Basic Knowledge)
- HIPAA Compliance
- Data Entry & Typing
- Microsoft Office
- Multi-Line Phone Systems
- Strong Communication Skills
Timeline
Patient Access Representative
Mobile Regional Medical Office
01.2022 - 01.2024
Medical Receptionist
Family Care Clinic
01.2019 - 01.2022
Customer Service Representative
Retail Company
01.2017 - 01.2019
High School Diploma -
BC Rain High School