VALENTINA BARTOLOME
Seattle,WA
Summary
Bilingual Front Desk and Patient Admitting professional with expertise in healthcare support and administrative operations. Demonstrates strong attention to detail and efficiency in managing patient registrations, verifying insurance, and utilizing electronic health record systems to enhance patient care.
Overview
2
2
Languages
11
11
years of professional experience
Work History
Patient Access Representative
VIRGINIA MASON MEDICAL CENTER
Seattle, Washington
04.2026 - Current
- Coordinated patient registrations and scheduling for diverse medical services, enhancing patient flow.
- Verified insurance information and collected co-pays efficiently.
- Addressed patient inquiries regarding appointments and services, improving overall patient experience.
- Utilized electronic health record systems to maintain updated patient information.
- Handled sensitive patient information in compliance with privacy regulations.
- Applied HIPAA privacy and security regulations while handling patient information.
- Collected co-pays and other payments from patients at time of service.
- Scanned documents into electronic medical records system.
- Responded to incoming phone calls professionally, addressing patient inquiries. promptly in a professional manner.
- Welcomed patients at reception, ensuring a friendly atmosphere. and visitors in a courteous and professional manner.
- Verified insurance coverage for services provided by the facility.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
- Obtained necessary signatures for privacy laws and consent for treatment.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Patient Transport / Tech Aide
Crothall Healthcare (Compass Group USA)
Seattle, USA
07.2023 - 04.2026
- Coordinated patient flow, promoting timely arrivals to clinical areas.
- Verified and collected patient demographic and insurance information, ensuring accuracy for new and established patients.
- Obtained and documented required patient signatures in compliance with organizational and federal regulations.
- Maintained and created medical records that facilitated clinical care workflows.
- Delivered consistent, high-quality customer service in a fast-paced environment.
- Managed various tasks simultaneously to ensure smooth operations. while maintaining attention to detail.
Contract Administrator
Services and Supplies Emica C.A.
, Venezuela
04.2018 - 01.2020
- Ensured accuracy in records management and compliance tracking to uphold standards and mitigate risks.
- Coordinated communication between departments and external stakeholders to streamline project execution and enhance collaboration.
- Prepared and maintained confidential documentation and reports to support compliance and decision-making.
Administrative Assistant
Atlantida Socotherm S.A
Anzoátegui, Venezuela
08.2015 - 03.2016
- Coordinated front desk operations, optimizing appointment scheduling and handling phone inquiries to enhance visitor experience.
- Provided professional customer service to clients, vendors, and internal staff, fostering positive relationships and effective communication.
- Streamlined filing systems and maintained accurate administrative records to support efficient information retrieval.
Education
Associate degree - Business Administration
University of Technology
Anaco, Venezuela01-2017
Administration Assistance Certificate -
Hercom Technical Institute
01-2015
High School Diploma -
Maria Reconciliadora de Betania
01-2014
Some College (No Degree) - English-as-a-Second-Language Education
Seattle Central College
Seattle, WASkills
- Patient Registration & Check-In
- Data Entry & EMR Systems
- EPIC System Knowledge
- Medical Terminology and HIPAA Confidentiality
- Scheduling & Appointment Coordination
- Financial Transactions
- Customer Service & Patient Support
- Problem-Solving & Prioritization
- Time management
- Adaptability
- Teamwork
- Team collaboration
- Effective communication
- Communication
- Spanish and English fluency
- Critical thinking
Additional Qualifications
- Authorized to work in the United States
- Flexible schedule (including weekends/holidays if applicable)
- Strong interpersonal and problem-solving skills
Languages
Spanish
First Language
English
Advanced
C1
Timeline
Patient Access Representative
VIRGINIA MASON MEDICAL CENTER
04.2026 - Current
Patient Transport / Tech Aide
Crothall Healthcare (Compass Group USA)
07.2023 - 04.2026
Contract Administrator
Services and Supplies Emica C.A.
04.2018 - 01.2020
Administrative Assistant
Atlantida Socotherm S.A
08.2015 - 03.2016
Associate degree - Business Administration
University of Technology
Administration Assistance Certificate -
Hercom Technical Institute
High School Diploma -
Maria Reconciliadora de Betania
Some College (No Degree) - English-as-a-Second-Language Education
Seattle Central College