Janay Johnson
Duluth,GA
Summary
Compassionate healthcare professional with experience in hospital, call center, and front-desk environments. Skilled in patient registration, insurance verification, scheduling, copay collection, and HIPAA compliance. Experienced in serving pediatric, adult, and geriatric patients while ensuring accurate data collection and positive patient experiences.
Overview
1
1
Certification
Work History
Patient Access Representative
Piedmont Hospital
Atlanta, GA
- Registered 50-100+ patients daily across pediatric, adult, and geriatric populations.
- Verified insurance eligibility, benefits, and authorizations .
- Collected copays and explained financial responsibilities professionally .
- Scheduled and coordinated patient appointments .
- Managed high-volume inbound calls while maintaining excellent service .
- Educated patients and families on hospital policies and procedures .
- Maintained strict HIPAA compliance .
Patient Care Technician
Children Healthcare of Atlanta Hospital
Decatur, GA
- Greeted patients and visitors in a courteous and professional manner .
- Registered patients by communicating to obtain insurance, and medical information .
- Supported emergency department registration during peak times, ensuring rapid patient processing .
Patient Access Representative
Piedmont Urgent Care
- Maintained high levels of professionalism while interacting with customers via phone .
- Participated in training sessions to stay updated on healthcare policies and registration software.
Education
Associate Degree -
Georgia State University
Atlanta, GAHigh School Diploma -
Skills
- Patient Registration & Check-In
- Insurance Verification
- Scheduling
- Copay Collection
- Customer Service (Phone & In-Person)
- HIPAA Compliance
- Medical Terminology
- Data Entry & Verification
- HER/EMP Systems
Certification
- HIPAA Training
- Medical Terminology
- CPR
- Patient Access / Healthcare-Related Training
Timeline
Patient Care Technician
Children Healthcare of Atlanta Hospital
Patient Access Representative
Piedmont Hospital
Patient Access Representative
Piedmont Urgent Care
Associate Degree -
Georgia State University