Chakiera Lovett
Jacksonville
Summary
Dynamic Customer Service Representative with a proven track record at Red Roof Inn Hotel, excelling in active listening and critical thinking to enhance guest satisfaction. Expert in data entry and maintaining accurate records, I effectively resolved inquiries, ensuring a seamless experience and contributing to high standards of service excellence.
Overview
2026
2026
years of professional experience
Work History
Customer Service Representative
Red Roof Inn Hotel
2022 - Current
- Assisted guests with check-in and check-out processes, ensuring a smooth experience.
- Responded promptly to guest inquiries, resolving issues efficiently and effectively.
- Maintained accurate records of reservations and guest accounts using property management system.
- Collaborated with housekeeping to ensure timely room availability and cleanliness standards.
Education
GED -
N.B. Forest High School
Jacksonville, FL05.2008
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Red Roof Inn Hotel
2022 - Current
GED -
N.B. Forest High School