Chakita Sanders
Wilmington,NC
Summary
Dedicated and hardworking professional with extensive experience in healthcare and education, skilled in managing patient records and appointment scheduling to ensure seamless office operations. Adept at providing compassionate care to individuals of all ages, including those with special needs, while supporting dynamic healthcare teams through strong organizational and communication skills. Highly adaptable and resourceful, thriving in fast-paced environments with a customer-focused approach and positive attitude. Committed to enhancing service quality and delivering top-quality work that benefits both colleagues and clients.
Overview
7
7
years of professional experience
Work History
Appointment Scheduling
Emerge Ortho
Wilmington, NC
05.2025 - Current
- Streamlined appointment scheduling for clients, improving overall office efficiency.
- Optimized appointment scheduling system for improved efficiency in managing bookings.
- Streamlined appointment scheduling, reducing wait times and enhancing patient satisfaction.
- Increased clinic efficiency by streamlining appointment scheduling and patient followups.
- Expedited appointment scheduling for enrolled patients, improving overall healthcare experience.
- Improved patient access by streamlining appointment scheduling processes.
- Enhanced clinic efficiency by streamlining appointment scheduling and documentation processes.
- Streamlined processes for insurance verification, resulting in faster appointment scheduling.
- Optimized appointment scheduling to maximize doctor availability.
- Provided exceptional customer service while managing appointment scheduling efficiently.
- Streamlined clinic operations, leading to more efficient appointment scheduling system.
- Improved appointment scheduling efficiency by implementing an online booking system.
- Improved patient flow by effectively managing appointment scheduling and cancellations.
- Enhanced appointment scheduling efficiency by implementing an updated software system.
- Increased efficiency in outpatient clinics by streamlining appointment scheduling processes.
- Facilitated timely appointment scheduling, accommodating urgent requests when necessary.
- Streamlined appointment scheduling process, improving overall customer experience.
- Streamlined appointment scheduling process for increased patient accessibility and convenience.
- Improved patient satisfaction by efficiently managing appointment scheduling and cancellations.
- Managed financial counseling, appointment scheduling and in-office payments.
Childcare Assistant
Childcare Network
Wilmington, NC
08.2020 - Current
- Encouraged curiosity, exploration and problem-solving with tailored recreation programs.
- Maintained neat environment by organizing toy bins and bookshelves.
- Enforced rules to teach good manners and maintain safe environment.
- Monitored children's play activities to verify safety and wellness.
- Established and maintained safe play environment for children.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Balanced schedules to promote optimal rest, play and educational periods.
- Used clear communication and professionalism to develop constructive relationships with families.
- Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
- Recorded child behavior, food and medication information for supervisors.
- Organized and planned age-appropriate reading, crafts and music lessons.
- Cared for 18 children ages 6 weeks to 2 years.
- Employed positive guidance strategies to encourage children and improve behavior.
- Collaborated daily with classroom teachers to keep activities running smoothly.
- Communicated with parents about daily activities and any concerning behaviors.
Health Unit Clerk
Novant Health
Wilmington, NC
10.2023 - 03.2025
- Managed patient admissions and discharges, ensuring accurate information flow.
- Coordinated communication between healthcare staff and patients, enhancing service delivery.
- Maintained electronic health records, ensuring compliance with privacy regulations.
- Scheduled appointments, optimizing clinic workflow and reducing patient wait times.
- Oversaw inventory of medical supplies, improving resource availability for clinical staff.
- Implemented process improvements that streamlined administrative tasks within the unit.
- Enhanced communication between healthcare professionals by promptly relaying messages and scheduling appointments.
- Coordinated patient admissions, transfers, and discharges to optimize bed management and patient flow.
- Safeguarded patient confidentiality by adhering to HIPAA regulations when handling sensitive information.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Maintained a clean and organized work environment, contributing to efficient hospital operations.
- Provided exceptional customer service to patients and their families, addressing questions and concerns promptly and professionally.
CNA
New Hanover Regional Medical Center
Wilmington, NC
12.2018 - 08.2020
- Observed and reported unusual symptoms and changes to charge nurse.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Distributed drinking water and nourishment to residents.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Rendered hands-on nursing care under direct RN supervision, adhering to medical center policies.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Answered signal lights, bells or intercom systems to determine resident needs.
Education
CHAA - Medical Billing And Coding
Cape Fear Community College
Wilmington, NC12.2024
Some College (No Degree) - Certified Nursing Assistant
Cape Fear Community College
Wilmington, NC05.2014
High School Diploma -
Eugene Ashley High School
Wilmington, NC06.2006
Skills
- Detail oriented
- Well organized Multitasker
- Professionalism and strong work ethic
- Charting and Record-keeping
- Schedule Creation and Maintenance
- Conflict Resolution
- Time Management
- Observing and Monitoring Behaviors
- Problem Solving
- Laundry and Linen Management
- Early Childhood Development
- Special Needs Care
- Planning and Leading Activities
- Performing Patient Intakes
- Collecting Vital Signs
- Quick Problem Solver
- General Housekeeping Ability
- Medical Terminology Knowledge
- Grooming and Bathing Assistance
- Vital Signs Collection
- Electronic Recordkeeping
- Appointment scheduling experience
- Scheduling practices
- Medication and appointment reminders
- Patient scheduling experience
- Scheduling and booking
- Doctor appointment coordination
- Records scheduling
- Appointment generation
- Scheduling appointments
- Payment scheduling
- Scheduling and coordinating
Education and Training
true
Timeline
Appointment Scheduling
Emerge Ortho
05.2025 - Current
Health Unit Clerk
Novant Health
10.2023 - 03.2025
Childcare Assistant
Childcare Network
08.2020 - Current
CNA
New Hanover Regional Medical Center
12.2018 - 08.2020
Some College (No Degree) - Certified Nursing Assistant
Cape Fear Community College
High School Diploma -
Eugene Ashley High School
CHAA - Medical Billing And Coding
Cape Fear Community College