Chala Harvey
Collins,GA
Summary
Skilled sales professional with proven track record in driving revenue growth and fostering strong customer relationships. Strong focus on team collaboration, adapting to changing needs, and achieving results. Expertise in CRM systems, sales strategies, and lead generation. Known for reliability, effective communication, and leadership abilities.
Overview
2027
2027
years of professional experience
Work History
Registration Clerk
Meadows Regional
- Processed patient registrations efficiently, ensuring accuracy in data entry and documentation.
- Assisted patients with inquiries, providing clear information on services and procedures.
- Collaborated with medical staff to verify insurance details and eligibility for services.
- Maintained confidentiality of patient records according to HIPAA regulations and organizational policies.
- Utilized electronic health record systems to streamline registration workflows and enhance data retrieval.
- Handled appointment scheduling, optimizing clinic flow to reduce wait times for patients.
- Completed registration paperwork, verifying accurate patient information.
- Answered patient questions and inquiries regarding registration process and documentation.
- Managed high call volumes while accurately scheduling appointments and directing calls to appropriate departments as needed.
- Coordinated scheduling for patient follow-up appointments in accordance with physician requests.
- Entered patient information into payment system accurately for billing purposes.
- Assisted patients with questions or concerns about their appointments, addressing any issues promptly and professionally.
- Served as a liaison between patients, clinical staff, and administrative personnel to facilitate optimal communication and coordination of care.
- Safeguarded patient privacy with strict adherence to data security protocols related to electronic health records.
- Updated patient contact information to support accurate electronic medical records.
- Confirmed patient demographics and updated practice management software for accuracy.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Assisted other clerks with front desk duties, answering questions and accurately using reservation system.
- Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.
- Expedited emergency department admissions by quickly gathering necessary information while maintaining a calm demeanor under pressure.
- Reduced errors in insurance verification, ensuring accurate billing and timely payments from insurance companies.
- Enhanced patient satisfaction by providing prompt and courteous service during the registration process.
- Welcomed as many as Number patients daily, directing to appropriate departments within facility and coordinating assistance with transportation.
- Accurately collected and verified patient demographic information for seamless recordkeeping.
- Collaborated with hospital staff to ensure smooth transitions between departments and services for patients.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Supported diverse patient populations by effectively communicating with individuals of varying cultural backgrounds, language skills, or abilities.
- Explained form wording to patients to help each understand information required.
- Maintained strict confidentiality of sensitive patient information in compliance with HIPAA regulations.
- Demonstrated adaptability when dealing with unexpected changes or challenges in daily tasks or responsibilities.
- Assisted in processing patient payments via cash, checks and credit cards.
- Contributed to the development of departmental goals, objectives, and initiatives related to improving overall patient experience during the registration process.
- Reviewed, processed, and issued application requests for Type registration.
- Performed various administrative tasks such as managing office supplies inventory, organizing files/documents storage system and updating electronic databases.
- Tracked patient registrations daily, identifying trends and making recommendations for improvements to the registration process.
- Streamlined registration process by implementing efficient data entry and filing systems.
- Consistently met or exceeded performance expectations, contributing to a positive reputation for the registration department.
- Coordinated with staff to process Type paperwork and direct to appropriate departments.
- Used Software to record and organize patient insurance and medical information.
- Facilitated positive first impressions of healthcare facilities by creating a welcoming environment at the front desk.
- Upheld HIPAA regulations and standards for protecting patient information.
- Secured confidential patient information from unauthorized access.
- Retrieved medical data for physicians and patients.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Catalogued patient data in clinical databases and registries according to regulatory practices.
- Coded and abstracted medical records according to ICD-10-CM and CPT coding guidelines.
- Conducted quality improvement and customer satisfaction surveys to evaluate patient care.
Attendance Clerk
Tattnall County Board Of Education
- Recorded daily student attendance in compliance with district policies.
- Assisted in maintaining accurate attendance records using student information systems.
- Communicated with parents regarding attendance issues and requirements.
- Supported administrative staff by preparing attendance reports for review.
- Monitored trends in absenteeism to identify at-risk students for intervention.
- Coordinated with teachers to verify discrepancies in attendance data promptly.
- Implemented improvements in record-keeping processes to enhance accuracy and efficiency.
- Maintained accurate records of all absences, truancy issues, and disciplinary actions.
- Collaborated with guidance counselors to identify students at risk due to poor attendance and develop appropriate interventions.
- Pleasantly greeted all office visitors and asked open-ended questions to determine needs.
- Enhanced record accuracy by diligently tracking student attendance and updating data in the system.
- Demonstrated strong attention to detail when verifying and inputting student data, resulting in a reliable reporting system for school administrators.
- Streamlined communication with parents by promptly addressing concerns regarding their child''s attendance.
- Ensured compliance with state regulations by staying informed on changes in requirements and adapting processes accordingly.
- Input daily attendance information into office database for Number-student school.
- Called parents and guardians to inquire about late or truant students.
- Assisted in maintaining a positive school environment by participating in disciplinary actions related to attendance issues.
- Supported school administration by generating accurate attendance reports for decision-making purposes.
- Exhibited adaptability by adjusting quickly to changes in school policies or procedures related to student attendance management.
- Increased efficiency of daily operations by organizing and maintaining confidential student records.
- Provided timely notifications to parents about unexcused absences, resulting in improved parental involvement in their child''s schooling process.
- Managed high volumes of incoming calls from parents or guardians reporting absences, ensuring proper documentation for each case.
- Maintained confidentiality when dealing with sensitive information pertaining to student records and family situations related to absences or tardiness.
- Expedited the enrollment process by obtaining accurate contact information for new students'' families during registration periods.
- Reduced tardiness rates by implementing effective follow-up procedures and communicating expectations to students.
- Facilitated communication between teachers and administration regarding student absences, leading to better support for struggling students.
- Improved overall attendance rates through consistent monitoring, intervention strategies, and collaboration with teachers.
- Actively participated in meetings with academic team to discuss attendance concerns and strategies for improvement.
- Implemented confidential system for students to report barriers to attendance, leading to targeted support interventions.
- Maintained accurate attendance records for over 500 students, ensuring compliance with state regulations.
- Assisted in annual audit of attendance records, confirming accuracy and integrity of data.
- Increased awareness of attendance importance through creation and distribution of informational newsletters to parents.
- Played key role in implementation of rewards program for excellent attendance, boosting student motivation.
- Enhanced communication with parents regarding attendance issues, resulting in noticeable decrease in unexcused absences.
- Provided backup support for front desk, enhancing overall office efficiency during peak periods.
- Coordinated with teachers to monitor and follow up on student attendance, improving overall class participation.
- Improved office organization by developing more efficient filing system for attendance records.
- Checked records for accuracy and completeness, and corrected errors.
- Operated telephone systems to answer and route incoming calls along with taking and delivering messages.
- Processed and scanned files into electronic databases.
- Accessed and used computer software applications to update and maintain records.
- Answered queries by locating and retrieving necessary files.
- Prepared files for archiving and exchanges, tracking file movement and history.
- Composed correspondence to internal and external parties as requested.
- Retrieved and disseminated information from computer databases.
- Made appropriate file information updates and system upgrades.
- Added, modified and purged file entries.
Inside Sales Manager
South Atlantic Galvanizing
Wilmington, NC
04.2018 - 04.2026
- Developed and executed sales strategies to increase revenue and market penetration.
- Managed and trained a high-performing inside sales team, fostering collaboration and accountability.
- Analyzed customer data to identify trends, improving targeted outreach and engagement efforts.
- Coordinated with marketing to create effective promotional materials that aligned with sales objectives.
- Collaborated with cross-functional teams to align on customer needs and deliver tailored solutions.
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Managed Number sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
- Managed a high-performing inside sales team to exceed company targets and quotas consistently.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Monitored and amplified sales pipeline to maintain flow of potential leads and prospects.
- Worked closely with other departments to promote products and marketing campaigns.
- Updated accounts and maintained long-term relationships with clients.
- Secured new accounts by strategically pursuing leads, generating over $Amount in revenue monthly.
- Coordinated seamless handoff between departments during account transitions ensuring smooth onboarding experiences for new customers.
- Introduced new products to the existing client base, leading to an increase in upselling opportunities and repeat business.
- Negotiated favorable contract terms with clients while maintaining a focus on profitability for the company''s bottom line.
- Improved customer retention rates by addressing client concerns promptly and providing tailored solutions.
- Streamlined the sales process by utilizing CRM tools for efficient tracking of leads, prospects, and closed deals.
- Scheduled and led department staff meetings, workshops and functions to encourage and inspire staff.
- Surpassed sales goals by Number% annually with implementation of diverse sales tools and strategies.
- Conducted comprehensive competitor analysis to adapt selling techniques accordingly, ultimately gaining a competitive advantage in the market.
- Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
- Implemented data-driven reporting systems to track progress towards goals effectively, improving decision-making processes within the team.
- Established long-term partnerships with key industry players, contributing to a broader network of potential clients for the company.
- Increased sales revenue by implementing effective inside sales strategies and techniques.
- Optimized lead qualification processes by refining criteria used in identifying high-potential prospects, increasing efficiency in targeting efforts.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Managed revenue models, process flows, operations support, and customer engagement strategies.
- Built relationships with customers and community to establish long-term business growth.
- Prepared sales presentations for clients showing success and credibility of products.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Associate of Science - Criminal Justice
University of Phoenix
Tempe, AZ10-2010
Skills
Problem-solving
Patient registration
Payment processing
Registration data intake
Healthcare experience
Follow-up skills
Office organization
Insurance verification
Appointment scheduling
Client relationships
Database administration
Confidentiality compliance
Initiative-taking
Client rapport
Patient scheduling
Record preparation
Patient transfer coordination
Records management
Accuracy and precision
Records maintenance
Pre-registration documentation
Efficient workflow management
Monthly reporting
Typing speed
Interpersonal and written communication
Verbal and written communication
Documentation and reporting
File maintenance
Demographics information
Group sales
Registration management
Maintaining documents and records
Billing documentation
HIPAA procedures
Admissions and registrations
Teamwork and collaboration
Time management
Attention to detail
Problem-solving abilities
Multitasking
Reliability
Organizational skills
HIPAA compliance
Effective communication
Decision-making
Electronic health records
Medical documentation
Team building
Task prioritization
Self motivation
Interpersonal skills
Timeline
Inside Sales Manager
South Atlantic Galvanizing
04.2018 - 04.2026
Registration Clerk
Meadows Regional
Attendance Clerk
Tattnall County Board Of Education
Associate of Science - Criminal Justice
University of Phoenix