CHALANA LIYANAGE
Doha,Qatar
Summary
Results-driven Retail Management Professional experienced in overseeing retail operations and driving sales performance. Achieved operational efficiency and enhanced team productivity through effective leadership, staff training, and KPI monitoring. Focused on delivering exceptional customer experiences and executing brand standards to support business objectives.
Overview
2
2
Languages
20
20
years of professional experience
Work History
STORE SUPERVISOR / STORE IN-CHARGE
Okaidi, Landmark Mall
Doha
01.2020 - 08.2026
- Led store performance against sales targets, commercial objectives, and retail KPIs.
- Managed daily retail store operations, ensuring efficient sales processes, customer service, stock management, and staffing.
- Supervised, coached, trained, and motivated Sales Associates, enhancing customer service and driving sales performance.
- Monitored individual and team performance, providing targeted coaching to enhance sales target achievement.
- Managed complete inventory management processes, including stock receiving, stock intake, replenishment, transfers, cycle counts, and physical inventory audits.
- Ensured efficient stock replenishment according to customer demand, sales activity, and merchandising requirements.
- Maintained high visual merchandising standards, aligning displays with global brand guidelines to attract customers.
- Optimized product presentation and floor organization to support customer engagement and commercial performance.
- Ensured consistent execution of brand standards across the sales floor, fitting areas, stockroom, and customer-service areas.
- Reported directly to the Brand Manager, supporting the implementation of commercial and operational strategies.
- Delivered exceptional customer experiences, resolving concerns and complaints effectively to foster customer loyalty.
SALES ASSOCIATE
Okaidi, Doha festival mall and villaggio mall
Doha
01.2017 - 01.2019
- Achieved individual and team sales targets through effective selling techniques and strong product knowledge.
- Delivered personalized customer consultations and professional customer service based on individual customer needs.
- Facilitated product selection and executed cross-selling and upselling strategies, tailoring recommendations to meet customer needs.
- Cultivated customer relationships, enhancing loyalty and driving repeat business.
- Supported promotional activities and product launches, boosting customer engagement during seasonal merchandising.
- Upheld visual merchandising, product presentation, and store cleanliness standards.
- Supported stock replenishment, inventory organization, and daily store operations.
- Assisted with cash handling and POS transactions in accordance with company procedures.
STORE MANAGER / CUSTOMER SERVICE & SALES REPRESENTATIVE
Alpha Industries
01.2013 - 01.2017
- Oversaw daily store operations, sales activities, and customer service, ensuring effective product presentation and stock organization to enhance customer experience.
- Managed Alpha Industries store operations and staffing, streamlining daily retail workflow to support team efficiency.
- Coordinated associate schedules and allocated specific tasks on the sales floor and in fitting rooms.
- Scheduled associates and assigned tasks across sales floor and fitting rooms.
SALES ASSOCIATE
Star Line Watches and Fashion
01.2010 - 01.2012
- Delivered customer service and product consultations, enhancing sales and ensuring effective merchandise presentation and stock handling in daily retail operations.
- Guided Okaïdi Landmark Mall families in selecting children's apparel, ensuring proper fit and satisfaction.
- Evaluated customer preferences and suggested sizes, styles, and colors to enhance the shopping experience.
- Processed sales transactions using cash register and payment terminals.
SALES EXECUTIVE / OPERATIONS SUPPORT
Arpico Super Store
01.2007 - 01.2009
- Facilitated customer service and sales, managed stock handling and replenishment, organized product displays, and ensured efficient daily retail operations.
- Promoted supermarket merchandise through customer engagement and product expertise to enhance shopping experience.
- Engaged customers to promote supermarket merchandise effectively. through direct customer engagement and product knowledge.
- Processed sales transactions at checkout and resolved payment inquiries to ensure customer satisfaction.
Education
GCE Advanced Level (A/L) -
President's College
Maharagama, Sri LankaGCE Ordinary Level (O/L) -
President's College
Maharagama, Sri LankaSkills
- Merchandising Strategy
- Retail operations
- Inventory management
- Visual merchandising
Personal Information
LANGUAGES
- Title: RETAIL MANAGEMENT PROFESSIONAL
- Availability: Immediate Joiner
- Work Permit: Transferable Visa
- Visa Status: Transferable Visa | Valid QID | Immediate Joiner
- ID Type: QID
ADDITIONAL INFORMATION
- Title: RETAIL MANAGEMENT PROFESSIONAL
- Availability: Immediate Joiner
- Work Permit: Transferable Visa
- Visa Status: Transferable Visa | Valid QID | Immediate Joiner
- ID Type: QID
Name
STORE SUPERVISOR / STORE IN-CHARGE
Languages
English
Proficient
C2
Arabic
Intermediate
B1
Timeline
STORE SUPERVISOR / STORE IN-CHARGE
Okaidi, Landmark Mall
01.2020 - 08.2026
SALES ASSOCIATE
Okaidi, Doha festival mall and villaggio mall
01.2017 - 01.2019
STORE MANAGER / CUSTOMER SERVICE & SALES REPRESENTATIVE
Alpha Industries
01.2013 - 01.2017
SALES ASSOCIATE
Star Line Watches and Fashion
01.2010 - 01.2012
SALES EXECUTIVE / OPERATIONS SUPPORT
Arpico Super Store
01.2007 - 01.2009
GCE Advanced Level (A/L) -
President's College
GCE Ordinary Level (O/L) -
President's College