Chalan Lind
Atascadero,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Tasting Room Manager
Paris Valley Road Estate Winery
10.2021 - 05.2025
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Coordinated with other departments to ensure seamless integration of tasting room operations within the overall winery business strategy.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
Director of Hospitality and Operations
Detroit Vineyards
01.2019 - 08.2021
- Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Spearheaded overhaul of company best practices, leading to significantly increased staff retention rates and top-ranking as industry leader.
- Oversaw product development and partner relationships, enabling footprint expansion into new markets.
- Assisted with marketing strategy creation and advertising initiatives to better promote facility to public.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels.
- Directed team of 15 in operational development of service network, including implementation of quality requirements and operating standards.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20% by creating additional event revenue.
- Cultivated and strengthened lasting client relationships using networking and social media platforms.
- Coordinated team training workshops weekly to educate team members on best practices to optimize productivity.
- Interacted well with employees and customers to build connections and nurture relationships.
Coordinator of Member Engagement
Halter Ranch Winery
06.2018 - 01.2019
- Delivered clerical support by efficiently handling wide range of routine and special requirements.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Managed CRM database, including troubleshooting, maintenance, updates and report generation.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Inn and Reservations Manager
JUSTIN Vineyards & Winery
01.2013 - 06.2018
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Created various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Arranged for group hotel bookings in collaboration with sales department for weddings and special events.
- Created rate plans and worked with revenue manager to boost occupancy and average achieved room rate.
- Maintained accurate records of bookings on hotel reservation system and forecasted probable revenue streams.
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 20%.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Resolved various issues and discrepancies for customers.
Education
Criminology
California State University - Fresno
Fresno, CA2008
Skills
- Skilled team leader
- Coaching expertise
- Inventory control
- Employee training
- Performance evaluations
- Workforce scheduling
- Effective delegation
- Innovative product strategy
- Client relationship management
- Strategic business development
- Collaborative relationship management
- Effective multitasking
- Effective conflict resolution
- Cultural sensitivity
- Collaborative budget development
Certification
- DISC Assessment
- Leadership & Development
- CA. Food Handlers Card
- TIPS Alcohol Certificate
- RBS Certificate
- Mandated Reporter Certificate
Timeline
Tasting Room Manager
Paris Valley Road Estate Winery
10.2021 - 05.2025
Director of Hospitality and Operations
Detroit Vineyards
01.2019 - 08.2021
Coordinator of Member Engagement
Halter Ranch Winery
06.2018 - 01.2019
Inn and Reservations Manager
JUSTIN Vineyards & Winery
01.2013 - 06.2018
Criminology
California State University - Fresno
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