KELLY SPOERER
Kirkland,WA
Summary
HARD WORKING INDIVIDUAL WITH 10+ YEARS EXPERIENCE IN THE HOSPITALITY AND WINE INDUSTRY.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TASTING ROOM MANAGER
ALEXANDRIA NICOLE CELLARS
06.2023 - 08.2024
- WORKED THE SALES FLOOR TO CONNECT WITH GUESTS AND TO SET AN EXAMPLE FOR THE TEAM
- WORKED WITH TASTING ROOM STAFF TO MANAGE THE GUEST EXPERIENCE ENSURING A SUCCESSFUL TASTING ROOM WORKFLOW, OPERATION AND OVERALL CUSTOMER SERVICE STANDARDS
- INTERVIEWING, HIRING AND TRAINING STAFF
- ADMINISTRATIVE TASKS: ORDERING SUPPLIES, APPROVING PAYROLL, WRITING MONTHLY SCHEDULES, BANK DEPOSITS, MONTHLY INVENTORY, ETC.
- COLLABAORATED WITH OWNERS TO PLAN AND EXECUTE SUCCESSFUL SPECIAL EVENT AND PROMOTIONS.
- DIRECT STAFF AND DELEGATE RESPONSIBILITY AS NEEDED.
TASTING ROOM LEAD
DELILLE CELLARS
03.2020 - 06.2023
- ENSURED ALL GUESTS WERE GREETED IN A TIMELY FASHION
- OPENING AND CLOSING OF RETAIL SPACE
- TRAINED AND DEVELOPED STAFF WITH AN EMPHASIS ON CUSTOMER SERVICE AND EDUCATION
- LED AND MOTIVATED TEAM TO GENERATE WINE SALES AND ACQUIRE WINE CLUB MEMBERSHIPS
- MANAGED TOCK RESERVATION SYSTEM
- PROFICIENT USE OF WINEDIRECT POS SYSTEM
- ADDRESSED CUSTOMER COMPLAINTS WITH PROFESSIONAL DEMEANOR AND USED COMMUNICATION AND PROBLEM-SOLVING SKILLS TO RESOLVE ISSUES.
- OTHER: INVENTORY, ADMINISTRATIVE TASKS, LED MONTHLY STAFF MEETINGS AND EDUCATIONAL CLASSES
ASSISTANT MANAGER
MAISON DELILLE
01.2016 - 03.2020
- ASSISTED IN THE DAILY OPERATIONS OF THE WINE BAR
- OPENING AND CLOSING OF RETAIL SPACE
- LEAD AND MOTIVATED TEAM TO GENERATE WINE SALES AND ACQUIRE WINE CLUB MEMBERSHIPS
- TABLE-SIDE SERVICE
- WINE SALES
- MANAGED ENTERTAINMENT CALENDAR
- OTHER: ADMINISTRATIVE TASKS
WINE CLERK
METROPOLITAN MARKET
10.2015 - 05.2016
- ASSISTED CUSTOMERS IN SELECTING BEER, WINE & SPIRIT PURCHASES
- RECOMMENDED FOOD AND WINE PAIRINGS
- BUILT MERCHANDISE DISPLAYS
- REGULARLY ROTATED AND STOCKED PRODUCT
- OTHER: MONTHLY INVENTORY, PREVENTED INTERNAL AND EXTERNAL LOSS, PARTICIPATED IN MONTHLY FOOD & WINE PAIRING DEMONSTRATIONS.
FRONT END CHECKER
METROPOLITAN MARKET
10.2014 - 01.2015
- PROVIDED AN ACCURATE AND PROMPT CHECKOUT
- ENSURED ACCURATE TENDER HANDLING: INCLUDING CASH HANDLING, CHECK CASHING, CREDIT AND DEBIT PROCESSING, ELECTRONIC BENEFITS TRANSFERS, GIFT CERTIFICATES AND MISCELLANEOUS TENDER
- ASSISTED CUSTOMERS WITH QUESTIONS REGARDING PRODUCT AND COMPANY SALES
- OTHER: FIELDED PHONE CALLS, CUSTOMER CARRY OUTS, MAINTAINED CLEAN AND SAFE WORKING ENVIRONMENT.
Education
Associate of Arts -
BELLEVUE COLLEGE
BELLEVUE, WA01.2014
Skills
- PROFESSIONAL
- NEAT, ORGANIZED
- DETAIL-ORIENTED
- TEAM PLAYER
- DEPENDABLE, RESPONSIBLE
- PASSIONATE
- LEADER
- EXCEPTIONAL CUSTOMER SERVICE
- PROBLEM SOLVING
- ABILITY TO MULTI-TASK
- ABILITY TO WORK IN FAST-PACED ENVIRONMENTS
- ABILITY TO STAND FOR LONG PERIODS OF TIME
- ABILITY TO LIFT 50 POUNDS
- ENSURES WORKPLACE SAFETY
- EXCELLENT COMMUNICATION
Certification
WINE & SPIRIT EDUCATION TRUST, NAPA, CA, WSET LEVELS 1 & 2
VALID WASHINGTON STATE MAST CLASS 12 PERMIT & FOOD HANDLER'S PERMIT
Timeline
TASTING ROOM MANAGER
ALEXANDRIA NICOLE CELLARS
06.2023 - 08.2024
TASTING ROOM LEAD
DELILLE CELLARS
03.2020 - 06.2023
ASSISTANT MANAGER
MAISON DELILLE
01.2016 - 03.2020
WINE CLERK
METROPOLITAN MARKET
10.2015 - 05.2016
FRONT END CHECKER
METROPOLITAN MARKET
10.2014 - 01.2015
Associate of Arts -
BELLEVUE COLLEGE
Similar Profiles
Salvador SerranoSalvador Serrano
Mechanic at Alexandria Nicole CellarsMechanic at Alexandria Nicole Cellars
Jeremy HamerschlagJeremy Hamerschlag
Service Support at Wine Ranch Grill and CellarsService Support at Wine Ranch Grill and Cellars
Lorrie PetersenLorrie Petersen
Tasting Room Sales Associate at Korbel Champagne CellarsTasting Room Sales Associate at Korbel Champagne Cellars