KELLY SPOERER
Kirkland,WA
Summary
HARD WORKING INDIVIDUAL WITH 10+ YEARS EXPERIENCE IN THE HOSPITALITY AND WINE INDUSTRY.
Overview
10
10
years of professional experience
1
1
Certification
Work History
TASTING ROOM MANAGER
ALEXANDRIA NICOLE CELLARS
06.2023 - 08.2024
- WORKED THE SALES FLOOR TO CONNECT WITH GUESTS AND TO SET AN EXAMPLE FOR THE TEAM
- WORKED WITH TASTING ROOM STAFF TO MANAGE THE GUEST EXPERIENCE ENSURING A SUCCESSFUL TASTING ROOM WORKFLOW, OPERATION AND OVERALL CUSTOMER SERVICE STANDARDS
- INTERVIEWING, HIRING AND TRAINING STAFF
- ADMINISTRATIVE TASKS: ORDERING SUPPLIES, APPROVING PAYROLL, WRITING MONTHLY SCHEDULES, BANK DEPOSITS, MONTHLY INVENTORY, ETC.
- COLLABAORATED WITH OWNERS TO PLAN AND EXECUTE SUCCESSFUL SPECIAL EVENT AND PROMOTIONS.
- DIRECT STAFF AND DELEGATE RESPONSIBILITY AS NEEDED.
TASTING ROOM LEAD
DELILLE CELLARS
03.2020 - 06.2023
- ENSURED ALL GUESTS WERE GREETED IN A TIMELY FASHION
- OPENING AND CLOSING OF RETAIL SPACE
- TRAINED AND DEVELOPED STAFF WITH AN EMPHASIS ON CUSTOMER SERVICE AND EDUCATION
- LED AND MOTIVATED TEAM TO GENERATE WINE SALES AND ACQUIRE WINE CLUB MEMBERSHIPS
- MANAGED TOCK RESERVATION SYSTEM
- PROFICIENT USE OF WINEDIRECT POS SYSTEM
- ADDRESSED CUSTOMER COMPLAINTS WITH PROFESSIONAL DEMEANOR AND USED COMMUNICATION AND PROBLEM-SOLVING SKILLS TO RESOLVE ISSUES.
- OTHER: INVENTORY, ADMINISTRATIVE TASKS, LED MONTHLY STAFF MEETINGS AND EDUCATIONAL CLASSES
ASSISTANT MANAGER
MAISON DELILLE
01.2016 - 03.2020
- ASSISTED IN THE DAILY OPERATIONS OF THE WINE BAR
- OPENING AND CLOSING OF RETAIL SPACE
- LEAD AND MOTIVATED TEAM TO GENERATE WINE SALES AND ACQUIRE WINE CLUB MEMBERSHIPS
- TABLE-SIDE SERVICE
- WINE SALES
- MANAGED ENTERTAINMENT CALENDAR
- OTHER: ADMINISTRATIVE TASKS
WINE CLERK
METROPOLITAN MARKET
10.2015 - 05.2016
- ASSISTED CUSTOMERS IN SELECTING BEER, WINE & SPIRIT PURCHASES
- RECOMMENDED FOOD AND WINE PAIRINGS
- BUILT MERCHANDISE DISPLAYS
- REGULARLY ROTATED AND STOCKED PRODUCT
- OTHER: MONTHLY INVENTORY, PREVENTED INTERNAL AND EXTERNAL LOSS, PARTICIPATED IN MONTHLY FOOD & WINE PAIRING DEMONSTRATIONS.
FRONT END CHECKER
METROPOLITAN MARKET
10.2014 - 01.2015
- PROVIDED AN ACCURATE AND PROMPT CHECKOUT
- ENSURED ACCURATE TENDER HANDLING: INCLUDING CASH HANDLING, CHECK CASHING, CREDIT AND DEBIT PROCESSING, ELECTRONIC BENEFITS TRANSFERS, GIFT CERTIFICATES AND MISCELLANEOUS TENDER
- ASSISTED CUSTOMERS WITH QUESTIONS REGARDING PRODUCT AND COMPANY SALES
- OTHER: FIELDED PHONE CALLS, CUSTOMER CARRY OUTS, MAINTAINED CLEAN AND SAFE WORKING ENVIRONMENT.
Education
Associate of Arts -
BELLEVUE COLLEGE
BELLEVUE, WA01.2014
Skills
- PROFESSIONAL
- NEAT, ORGANIZED
- DETAIL-ORIENTED
- TEAM PLAYER
- DEPENDABLE, RESPONSIBLE
- PASSIONATE
- LEADER
- EXCEPTIONAL CUSTOMER SERVICE
- PROBLEM SOLVING
- ABILITY TO MULTI-TASK
- ABILITY TO WORK IN FAST-PACED ENVIRONMENTS
- ABILITY TO STAND FOR LONG PERIODS OF TIME
- ABILITY TO LIFT 50 POUNDS
- ENSURES WORKPLACE SAFETY
- EXCELLENT COMMUNICATION
Certification
WINE & SPIRIT EDUCATION TRUST, NAPA, CA, WSET LEVELS 1 & 2
VALID WASHINGTON STATE MAST CLASS 12 PERMIT & FOOD HANDLER'S PERMIT
Timeline
TASTING ROOM MANAGER
ALEXANDRIA NICOLE CELLARS
06.2023 - 08.2024
TASTING ROOM LEAD
DELILLE CELLARS
03.2020 - 06.2023
ASSISTANT MANAGER
MAISON DELILLE
01.2016 - 03.2020
WINE CLERK
METROPOLITAN MARKET
10.2015 - 05.2016
FRONT END CHECKER
METROPOLITAN MARKET
10.2014 - 01.2015
WINE & SPIRIT EDUCATION TRUST, NAPA, CA, WSET LEVELS 1 & 2
VALID WASHINGTON STATE MAST CLASS 12 PERMIT & FOOD HANDLER'S PERMIT
Associate of Arts -
BELLEVUE COLLEGE
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