Brooke Zagorski
Hubert,NC
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Tasting Room Manager
Grandview Vineyard
07.2021 - 10.2022
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Contributed to increased brand awareness by actively engaging with visitors about the winery''s history, production process, vineyards, and awards received.
- Implemented inventory control measures to minimize waste and maintain accurate stock levels.
- Managed daily tasting room operations, ensuring a clean, organized, and welcoming environment for guests.
- Increased tasting room sales through effective upselling techniques and promoting wine club memberships.
- Provided excellent customer service with prompt attention to inquiries or concerns from both in-person guests and online correspondences.
- Trained new staff members on proper tasting room procedures, product knowledge, and customer service best practices.
- Communicated regularly with upper management regarding tasting room performance, customer feedback, and opportunities for improvement.
Retail Sales Associate
Kohl's
11.2019 - 09.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Utilized product knowledge to make recommendations, tailoring suggestions to customer needs.
Baker's Assistant
Ollie Rae Bake Shop
09.2015 - 01.2021
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Managed customer service operations, including taking orders and resolving complaints.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Operated and maintained bakery equipment, including ovens and mixers.
- Operated ovens and bakery equipment to prepare products according to recipes.
Education
Associate Degree - Veterinary Technician
Penn Foster Career School
Scranton, PA01-2026
High School Diploma -
Red Lion Area Senior High
Red Lion, PA05-2020
Skills
- Active listening
- Pet handling
- Critical thinking
- Cleaning protocols
- Data entry
- Animal care
- Problem resolution
- Relationship building
- Computer proficiency
- Professional telephone demeanor
- Customer education
- Vaccine administration
Affiliations
- Island Cat Allies
Timeline
Tasting Room Manager
Grandview Vineyard
07.2021 - 10.2022
Retail Sales Associate
Kohl's
11.2019 - 09.2022
Baker's Assistant
Ollie Rae Bake Shop
09.2015 - 01.2021
Associate Degree - Veterinary Technician
Penn Foster Career School
High School Diploma -
Red Lion Area Senior High
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