Janelle Crampton
Geneva,NY
Summary
Organized Assistant Store Manager with a background in managing staff, driving sales, and providing exceptional customer service. Skilled in inventory control and visual merchandising with strong ability to multitask and function effectively in high-pressure environments. Demonstrated impact in enhancing store operations efficiency, improving team productivity, and increasing customer satisfaction. Known for strategic planning skills and commitment to achieving company goals.
Overview
13
13
years of professional experience
Work History
Assistant Tasting Room Manager
Three Brothers Wineries & Estates
Geneva, NY
08.2013 - 06.2021
- Staffing: Training, scheduling, and supervising tasting room employees.
- Customer service: Greeting visitors, answering questions, and providing general tourist information.
- Sales: Suggesting and selling wine and club memberships.
- Inventory: Maintaining accurate inventory counts
- Merchandising: Managing inventory and point of sale displays.
- Education: Educating customers about wine, the winery, and the wine region.
- Business goals: Achieving key business goals such as wine sales, new customer acquisition, and membership conversion.
Storefront Bakery Supervisor
Leo’s Bakery and Deli
East Rochester, NY
10.2008 - 05.2013
- Customer service: Providing excellent customer service and communicating with customers professionally.
- Food preparation: Ensuring items are prepared and stocked, and orders are ready for pickup on time.
- Cleanliness: Maintaining a clean and safe space for customers and employees.
- Communication: Communicating with kitchen and bakery staff to fulfill production needs.
- Leading by example: Leading others by example and communicating clearly and effectively.
Education
Associate of Science - Licensed Practical Nurse
Marion S. Whelan
Geneva 06-2025
High School Diploma -
Hilton Central High School
Hilton06-2007
Skills
- Product presentation
- Decision-making capabilities
- POS System Operation
- Brand Promotion
- Money Handling
- Relationship Building
- Inventory Management Software
- Sales and Marketing
- Staff Supervision
- Active Listening
- Anticipating Problems
- Collaboration and Teamwork
- Customer Service
- Multitasking Abilities
- Attention to Detail
- Staff Training
- Scheduling Staff
- Problem-solving abilities
- Task Prioritization
- Team Collaboration
Timeline
Assistant Tasting Room Manager
Three Brothers Wineries & Estates
08.2013 - 06.2021
Storefront Bakery Supervisor
Leo’s Bakery and Deli
10.2008 - 05.2013
Associate of Science - Licensed Practical Nurse
Marion S. Whelan
High School Diploma -
Hilton Central High School