Chalice Massey
Belleville,IL
Summary
Knowledgeable with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
34
34
years of professional experience
Work History
Cashier
Dierberg's
O’Fallon, IL
10.2023 - 07.2025
- Assist customers with purchases
- Operate Point of Sale equipment
- Price checks and cash management
- Processed customer transactions efficiently, ensuring accurate cash handling and balancing registers.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout areas to enhance shopping experience.
- Collaborated with team members to streamline checkout processes and reduce wait times.
- Trained new cashiers on operational procedures and customer interaction techniques.
- Assisted in promotional activities by effectively communicating sales and discounts to customers.
- Led initiatives to improve transaction speed, resulting in enhanced overall store efficiency.
- Operated cash register to record transactions accurately and efficiently.
Associate
Lucky Dog, Barks and Recreation
Shiloh, IL
06.2017 - 02.2019
- Worked shifts with anywhere from two to seven people per shift
- Assisted customers with daycare and canine training
- Performed cleaning of facility, play yard, equipment. Bathed dogs as necessary or requested.
- Stocked supplies, equipment and other items that required heavy lifting up to 50 pounds
- Oversaw compliance with safety regulations, maintaining a secure environment for both pets and customers.
Kennel Co-Operator
Kilgallon Kennels
Millstadt, IL
08.2005 - 06.2017
- Breeding Management
- Dam and Puppy Care
- Operated equipment for daily kennel operations, ensuring optimal animal care and safety.
- Maintained cleanliness and organization of facilities to promote a healthy environment for animals.
- Assisted in feeding, grooming, and exercising dogs, fostering their well-being and socialization.
- Trained new staff on standard operating procedures and animal handling techniques to ensure compliance with safety protocols.
- Developed improved scheduling processes for daily tasks, enhancing overall operational efficiency within the kennel.
- Collaborated with veterinarians and pet owners to coordinate medical treatments and appointments for animals in care.
- Implemented inventory control systems for supplies, reducing waste and ensuring availability of necessary resources for operations.
- Enhanced customer satisfaction by providing timely and accurate information on products and services.
- Contributed to company growth by consistently meeting and exceeding performance targets in sales and customer service.
- Provided exceptional customer service, resolving issues promptly to maintain customer loyalty and retention rates.
- Feeding, Cleaning, and basic Preventive Care to include administering vaccines
- Responsible for an average of 22 adult Siberian Huskies.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Rural Postal Carrier
USPS
Waterloo, IL
02.2003 - 12.2006
- Sort and load official mail and parcels into vehicle
- Deliver mail and parcels to addresses on rural route
- Pickup all mail and parcels from addresses on rural route
- Return and deliver mail and parcels to originating post office
Sales and Installation
Tentland, Inc.
Belleville, IL
12.2001 - 01.2003
- Sold, installed and repaired truck covers and tonneau covers
- Install and repair trailer hitch hardware on vehicles
- Sell and install truck accessories
Office Manager
Sterling Software, Inc.
O’Fallon, IL
03.2001 - 10.2001
- Correspondence, email and telephone management for an office of 15 people
- Office Service and Supply Management
- Timekeeping
Specialist (E-4)
410 Military Police
Fort Hood, TX
04.1996 - 09.1997
- 71L10 Administrative Specialist
- Assist personnel with administrative tasks
Cashier
Defense Commissary Service
Scott AFB, IL
01.1992 - 02.1994
- Assist customers with purchases
- Operate Point of Sale equipment
- Price checks and cash management
Education
BS - Workforce Education and Development
Southern Illinois University - Carbondale
05.1995
High School Diploma -
Belleville Township High School
Belleville, IL05.1985
Associate of Applied Science - Computer Information Systems
Belleville Area College
Belleville IL05-1996
Skills
- Proficient at communication
- Proficient with Microsoft Office Products
- Customer service
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Reliability and punctuality
- Written and verbal communication
- POS system operations
- Data entry
- Honest and dependable
Accomplishments
I was 2nd in the state in Judo and 2nd in the United States in Olympic Weightlifting. I also received several awards for Superior Performance and Honor Graduates While in the US Army.
Timeline
Cashier
Dierberg's
10.2023 - 07.2025
Associate
Lucky Dog, Barks and Recreation
06.2017 - 02.2019
Kennel Co-Operator
Kilgallon Kennels
08.2005 - 06.2017
Rural Postal Carrier
USPS
02.2003 - 12.2006
Sales and Installation
Tentland, Inc.
12.2001 - 01.2003
Office Manager
Sterling Software, Inc.
03.2001 - 10.2001
Specialist (E-4)
410 Military Police
04.1996 - 09.1997
Cashier
Defense Commissary Service
01.1992 - 02.1994
BS - Workforce Education and Development
Southern Illinois University - Carbondale
High School Diploma -
Belleville Township High School
Associate of Applied Science - Computer Information Systems
Belleville Area College