Demetria Armstead
Panama City
Summary
Ready to start work immediately, Authorized to work in the US for any employer.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Cashier
Burger King
10.2025 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness of work area in compliance with health and safety standards.
- Collaborated with team members to streamline workflow and improve service speed.
- Implemented cash-handling procedures to minimize discrepancies and ensure accuracy in transactions.
- Developed strategies for upselling menu items, enhancing overall customer experience and satisfaction.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Stocker
Express Employment Professionals
07.2025 - 09.2025
- This position was a seasonal position that I am able to return to.
- Maintained organized stock levels and ensured timely replenishment of merchandise on shelves.
- Conducted regular inventory audits to ensure accuracy and compliance with company standards.
- Assisted customers in locating products, providing exceptional service that increased customer loyalty.
- Monitored product expiration dates and rotated stock to maintain freshness and reduce waste.
- Participated in team meetings to discuss sales goals and strategies for improving store performance.
- Maintained cleanliness and organization of storage areas to ensure a safe and efficient workspace.
- Assisted in seasonal merchandising efforts to enhance promotional displays and drive sales.
- Developed strong relationships with vendors for timely product delivery and stock replenishment.
- Adhered to company policies and procedures, ensuring compliance with health and safety regulations.
Stocker
pacesetters
05.2025 - 07.2025
- This position was temporary work.
- Managed inventory levels and ensured timely restocking of shelves to maintain optimal product availability.
- Monitored product expiration dates and rotated stock to minimize waste and ensure freshness.
- Maintained a clean and organized stockroom, facilitating efficient operations and easy access to products.
- Assisted customers in locating products and provided exceptional service to enhance shopping experiences.
Customer Service
Dunkin' Donuts
03.2023 - 09.2023
- Provided excellent customer service by efficiently processing transactions and handling customer inquiries.
- Managed daily cash register operations, ensuring accurate cash handling and balancing at the end of each shift.
- Conducted regular audits of inventory to identify discrepancies and prevent loss.
- Developed displays and promotional setups to enhance product visibility and drive sales.
- Worked collaboratively with various departments to ensure seamless operations and customer satisfaction.
- Maintained adherence to company policies and procedures while performing stocking duties.
- Participated in team meetings to discuss goals, challenges, and opportunities for improvement in stock management.
Owner
Swift Clean Cleaning Service
02.2020 - 02.2022
- Residential standard and deep cleaning.
- Developed and executed strategic business plans to drive growth and profitability.
- Oversaw daily operations, ensuring seamless workflow and superior customer service.
- Cultivated strong relationships with clients and suppliers to enhance business opportunities.
- Managed financial performance, including budgeting, forecasting, and financial reporting.
- Conducted market research to identify emerging trends and adjust business strategies accordingly.
- Utilized digital marketing tools to increase online presence and customer engagement.
- Negotiated contracts and agreements, optimizing terms to benefit the organization.
- Ensured compliance with local regulations and industry standards to mitigate risks.
Customer Service Representative Remote
Plexos Group LLC
05.2020 - 08.2020
- Delivered exceptional customer service by addressing inquiries and resolving issues in a timely manner, resulting in a 95% customer satisfaction rating.
- Collaborated with team members to develop training materials that enhanced product knowledge and improved overall service performance.
- Managed high volumes of incoming calls and emails, consistently meeting service level agreements and ensuring efficient communication.
- Resolved customer complaints with empathy and professionalism, maintaining a strong brand reputation and loyalty.
- Answering inbound calls to assist consumers with applying for unemployment in the state of Florida. This employer was on a temporary contract.
Clerical
Royalty Plastering and Stucco LLC.
06.2017 - 03.2020
- Handled data entry tasks with high accuracy and attention to detail.
- Maintained organized filing systems to facilitate easy retrieval of documents.
- Collaborated with team members to achieve project goals and improve overall efficiency.
- Assisted in the preparation of reports and presentations using Microsoft Office Suite.
- Responded to inquiries from clients and staff in a professional manner, enhancing communication.
- Scheduled appointments and managed calendars to optimize time management for the team.
- Monitored office supplies inventory and coordinated reordering processes to ensure availability.
- Conducted regular audits of files and records to maintain compliance with organizational standards.
- Developed and maintained spreadsheets to track project progress and deadlines.
- Processed invoices and expense reports to support financial operations.
- Assist with scheduling appointments, filing paperwork and answering phone calls.
Call Center Representative
Maximus
03.2017 - 06.2017
- Managed high-volume inbound calls, ensuring efficient customer service and issue resolution.
- Utilized CRM systems to document interactions and track customer inquiries accurately.
- Provided support to customers regarding product information, account status, and billing inquiries.
- Adapted quickly to new procedures, enhancing response times during peak call periods.
Customer Service Representative Call Center (CSR)
General Dynamics Corp
09.2013 - 02.2017
- Delivered exceptional customer service by resolving inquiries and concerns effectively, resulting in a 95% customer satisfaction rating.
- Managed high-volume inbound and outbound calls while maintaining a professional demeanor and adhering to company policies.
- Utilized customer relationship management (CRM) software to track interactions, ensuring timely follow-ups and accurate record-keeping.
- Collaborated with team members to streamline processes and improve service delivery, leading to a 15% reduction in average handling time.
- Implemented strategies to handle difficult situations with empathy and professionalism, de-escalating potential conflicts effectively.
- Engaged with customers through various communication channels, including phone, email, and chat, to enhance accessibility and service reach.
- Monitored call metrics and performance dashboards to track individual and team achievements against established targets.
- Developed strong relationships with customers to foster loyalty and encourage repeat business.
- Maintained a calm and positive attitude in high-pressure situations, ensuring customer satisfaction remained a top priority.
- Contributed to a culture of continuous improvement by participating in training and development initiatives.
- Managed high-volume inbound calls while maintaining professionalism and efficiency.
Retail Cashier
Sears
06.2013 - 09.2013
- Processed customer transactions efficiently while maintaining a high level of accuracy in cash handling and balancing the cash register at the end of each shift.
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience for all patrons.
- Assisted in maintaining store organization by restocking shelves and ensuring product displays were attractive and well-maintained.
- Collaborated with team members to achieve daily sales targets and improve overall store performance through effective communication and teamwork.
- Implemented promotional displays and signage to enhance product visibility and increase customer engagement.
- Utilized point-of-sale systems to track sales and inventory, ensuring accurate reporting and efficient inventory management.
- Trained new cashiers on operational procedures and customer service protocols to ensure a consistent level of service.
- Handled returns and exchanges according to company policy while maintaining customer satisfaction and store integrity.
- Monitored store security and reported any suspicious activity to management to ensure a safe shopping environment.
- Assisted in the development and execution of promotional sales events, contributing to increased foot traffic and sales.
- Provided feedback to management on customer preferences and trends to inform inventory decisions.
- Engaged with customers to promote loyalty programs and encourage repeat business.
- Maintained a clean and organized checkout area to enhance the shopping experience and streamline operations.
Cashier
McDonald's
07.2011 - 01.2013
- Provided exceptional customer service by efficiently processing transactions and addressing customer inquiries.
- Accurately handled cash and credit transactions, maintaining a balanced cash drawer at the end of each shift.
- Collaborated with team members to streamline checkout processes and reduce wait times for customers.
- Implemented promotional strategies to increase sales and enhance customer engagement.
- Maintained cleanliness and organization of the checkout area to provide a welcoming shopping experience.
- Participated in team meetings to discuss sales targets and improve service delivery strategies.
- Supported the store in achieving monthly sales goals through proactive upselling techniques.
- Processed returns and exchanges in accordance with store policies, ensuring customer satisfaction.
- Engaged with customers to promote loyalty programs and store promotions.
- Assisted with visual merchandising to enhance product displays and drive sales.
- Ensured compliance with health and safety regulations in the workplace.
- Adapted to changing priorities and maintained a positive attitude in a fast-paced environment.
Hostess
PoFolks
07.2010 - 04.2011
- Greeted and seated guests promptly, ensuring a warm and inviting atmosphere.
- Managed reservations and waitlists efficiently using OpenTable software to optimize seating arrangements.
- Communicated effectively with kitchen and serving staff to ensure timely service and guest satisfaction.
- Handled guest inquiries and complaints with professionalism, contributing to a positive dining experience.
- Coordinated special requests and accommodations for guests, enhancing personalized service.
- Maintained cleanliness and organization of the host stand and entrance area, reflecting a welcoming environment.
- Assisted in training new staff members on proper procedures and guest interaction protocols.
- Monitored dining room flow to ensure timely seating and minimize wait times for guests.
- Promoted daily specials and events to guests, increasing awareness and participation.
- Utilized effective multitasking skills to manage high-volume periods while maintaining quality service.
- Engaged with guests to gather feedback and suggestions, contributing to continuous improvement efforts.
- Conducted regular inventory checks on menus and promotional materials to ensure accuracy and availability.
- Assisted in organizing private events and parties, ensuring all guest needs were met for a seamless experience.
- Developed a strong knowledge of menu items, enabling informed recommendations to guests.
- Employed conflict resolution techniques to address any issues or concerns raised by guests.
- Maintained compliance with health and safety regulations to ensure a safe dining environment.
- Adapted to changing circumstances and guest needs, demonstrating flexibility and commitment to service excellence.
- Fostered a collaborative work environment by building positive relationships with team members.
- Utilized feedback from guests to implement changes that enhanced overall service quality.
Education
Certificate - Medical Administration
Tom P. Haney Technical Center
Lynn Haven, FL, United States01-2019
High school diploma - General Education
Bay High
Panama City, FL01-2011
Skills
- Communication Skills - Expert
- Problem Solving - Expert
- Health and Safety Regulations - Proficient
- Customer Loyalty - Expert
- Cash Handling - Expert
- Cleanliness Standards - Expert
- Organization Skills - Expert
- Compliance Adherence - Expert
- Attention to Detail - Expert
- Team Collaboration - Expert
- Customer Assistance - Expert
- Stock Replenishment - Expert
- Verbal communication - Expert
- Microsoft Word - Expert
- Written Communication - Expert
- Microsoft Powerpoint - Expert
- Excel - Proficient
- Customer service - Expert
- Microsoft Office - Expert
- Phone etiquette - Expert
- Restaurant experience - Expert
- Host/hostess experience - Expert
- Analysis skills -Proficient
- Negotiation - Expert
- Computer skills - Expert
- Sales - Proficient
- 10 key typing - Expert
- Typing - Advanced
- Cash register - Expert
- Clerical experience - Expert
- Leadership - Expert
- Hospitality - Expert
- Bookkeeping - Expert
- Property management - Expert
- Cooking - Expert
- Windows - Expert
- Front desk - Expert
- Scripting - Expert
- Communication skills - Expert
- Organizational skills - Expert
- Live chat -Proficient
- Cash handling - Expert
Accomplishments
- Customer service — Proficient
- Customer focus & orientation — Proficient
- Sales skills — Proficient
- Work style: Reliability — Proficient
- Cleaner fit — Proficient
- Call center customer service — Proficient
Certification
- Driver's License
- Accounting Fundamentals
- Interpersonal Skills: Stress Management
- Interpersonal Skills: Conflict Resolution (Dealing With Difficult People)
- Interpersonal Skills: Communication Strategies
Languages
English
Full Professional
Timeline
Cashier
Burger King
10.2025 - Current
Stocker
Express Employment Professionals
07.2025 - 09.2025
Stocker
pacesetters
05.2025 - 07.2025
Customer Service
Dunkin' Donuts
03.2023 - 09.2023
Customer Service Representative Remote
Plexos Group LLC
05.2020 - 08.2020
Owner
Swift Clean Cleaning Service
02.2020 - 02.2022
Clerical
Royalty Plastering and Stucco LLC.
06.2017 - 03.2020
Call Center Representative
Maximus
03.2017 - 06.2017
Customer Service Representative Call Center (CSR)
General Dynamics Corp
09.2013 - 02.2017
Retail Cashier
Sears
06.2013 - 09.2013
Cashier
McDonald's
07.2011 - 01.2013
Hostess
PoFolks
07.2010 - 04.2011
High school diploma - General Education
Bay High
Certificate - Medical Administration
Tom P. Haney Technical Center