Summary
Overview
Work History
Education
Skills
Certification
Timeline
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CHALINTRA POOWAJAROONKUL

Elmhurst,US

Summary

Dedicated professional with expertise in customer service and multitasking. Strong time management skills ensure efficient task completion and positive customer interactions. Quick learner with adaptability to new environments, contributing to team success and organizational goals.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server/Bartender

Ly Ly Vietnam Cookhouse
New York, NY
05.2025 - Current
  • Collaborated with team members to ensure smooth service flow.
  • Resolved customer complaints with professionalism and care.
  • Provided excellent customer service to ensure satisfaction.
  • Educated customers on menu items and daily specials enthusiastically.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Mixed cocktails and served beverages to enhance guest experience.

Server/Host

Izakaya Fuku
Roosevelt, NY
12.2022 - 06.2025
  • Clarified menu items and suggested allergy-friendly alternatives to facilitate customer orders.
  • Delivered exceptional customer service in a fast-paced dining environment.
  • Trained new servers on menu offerings and service standards to ensure consistency.
  • Checked food prior to serving to maintain quality standards.
  • Explained menu options to guests, provided recommendations, and processed orders efficiently.
  • Addressed inquiries regarding menu offerings, restaurant services, and promotions.
  • Monitored server availability and table turnover to ensure prompt guest seating.
  • Collaborated with management and kitchen staff to optimize customer service delivery.

Server/Food Runner

Topaz Thai Authentic
New York, NY
06.2023 - 06.2024
  • Maintained up-to-date knowledge of menu offerings and special promotions to recommend items based on preferences and allergies.
  • Processed financial transactions for team members while managing phone inquiries.
  • Executed bussing, cleaning, and table setting tasks to improve turnover efficiency.
  • Collaborated with managers and kitchen staff to deliver exceptional customer service.
  • Provided attentive service to guests in a high-volume Thai restaurant setting.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Delivered food orders promptly and courteously.

Bartender/Waitress

Meijin Ramen
New York, NY
12.2022 - 05.2023
  • Identified departing guests by monitoring customer activity, facilitating table readiness for new patrons.
  • Assisted cashiers with payment processing and accurate order documentation.
  • Handled customer inquiries via phone and email, ensuring prompt responses.
  • Crafted cocktails by mixing liquor, soda, and bitters in accordance with standard procedures.

Front of House Supervisor

Chiang Mai Danforth
Toronto, ON
12.2019 - 10.2022
  • Managed front of house staff to deliver high-quality customer service and satisfaction.
  • Addressed customer feedback and complaints with quick, satisfactory resolutions.
  • Conducted opening and closing procedures while fulfilling side work responsibilities.
  • Handled staff scheduling along with various administrative duties in personnel management.
  • Evaluated employee performance to pinpoint areas requiring improvement.
  • Optimized team performance by strategically scheduling staff hours and allocating resources.

Education

Bachelor of Arts -

University of the Thai Chamber of Commerce
Krung Thep Maha Nakhon

Skills

  • Customer service excellence
  • Order accuracy
  • POS operation
  • Guest greeting and seating
  • Beverage preparation
  • Billing and payment processing
  • Workflow coordination
  • Table management
  • Food running
  • Multitasking skills
  • Problem solving

Certification

Food Protection

Smart Serve Ontario

Timeline

Server/Bartender

Ly Ly Vietnam Cookhouse
05.2025 - Current

Server/Food Runner

Topaz Thai Authentic
06.2023 - 06.2024

Server/Host

Izakaya Fuku
12.2022 - 06.2025

Bartender/Waitress

Meijin Ramen
12.2022 - 05.2023

Front of House Supervisor

Chiang Mai Danforth
12.2019 - 10.2022

Bachelor of Arts -

University of the Thai Chamber of Commerce

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