Chalisha Williamson
Chesapeake,VA
Summary
Results-driven professional with extensive experience in enhancing business operations and profitability. Resourceful manager skilled in process optimization and workforce management. Expertise in improving productivity and safety standards while streamlining staffing and operational workflows. Focused on operational accuracy and fostering a collaborative team environment to drive continuous improvement.
Overview
9
9
years of professional experience
Work History
Area Manager
Amazon
Chesapeake, VA
07.2021 - Current
- Directs daily operations for assigned fulfillment area, coordinating workflows, delegating tasks, and monitoring performance to maintain productivity, quality, and safety standards during high-volume shifts.
- Developed and led a team of associates by setting clear expectations, providing real-time coaching, and supporting training efforts to improve accuracy, efficiency, and adherence to standard operating procedures.
- Monitored key operational metrics, identified process bottlenecks, and implemented standard problem-solving routines to maintain schedule, minimize errors, and reduce delays.
- Partnered with peer managers and support teams to align labor planning, adjust staffing to meet changing demand, and ensure smooth departmental handoffs during shifts.
- Enforces safety policies and housekeeping standards on the floor, conducting regular walk-throughs, addressing hazards promptly, and reinforcing best practices to support a safe, organized work environment.
- Coaches associates on process paths, quality checks, and job expectations.
- Collaborates with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Crew Leader
Army Air Force Exchange Service
Fort Riley North, Kansas
04.2018 - 04.2021
- Coordinated daily work assignments for Exchange Service team members.
- Delegated daily tasks to team members to optimize group productivity.
- Monitored task completion to meet company standards for performance.
- Trained new hires on job duties, safety protocols, and company policies.
- Trained associates on Exchange Service procedures, cashier tasks, and store policies.
- Mentored newly hired crew members to prepare each for job roles.
- Inspected cleanliness, organization and safety of job sites after every shift.
- Assisted in resolving customer complaints or issues quickly and efficiently.
Education
Occupational Therapy Assistant - Occupational Therapy
Bryant & Stratton College
Virginia Beach, VASkills
- Performance Metrics Analysis
- Process Optimization
- Workforce Management
- Labor Planning
- Workflow coordination
- Safety Compliance
- Staff training and development
- Team development
- Operational leadership
- Dispute mediation
Timeline
Area Manager
Amazon
07.2021 - Current
Crew Leader
Army Air Force Exchange Service
04.2018 - 04.2021
Occupational Therapy Assistant - Occupational Therapy
Bryant & Stratton College