Chalisse McClain
Prime Care Pharmacy
Palm Bay,FL
1
Certification
14
years of professional experience
A highly motivated, forward-thinking and determined professional with 10+ years of excellent customer service and healthcare experience. I am a natural born leader who is highly skilled in motivating others, demonstrating patience and empathy, establishing productive relationships, and using diverse communication skills. I am currently seeking a position which places me in an environment for further growth and development in my chosen field.
Work History
Scheduling Coordinator
3 Years 2 Months- Handle inbound and outbound calls at least 130 calls a day
- Schedule appointments
- Mentorship with new hires
- Document and file complaints
Pharmacy Technician (PCT)
3 Years 7 Months- Primary duties involve assisting the pharmacists in providing quality pharmaceutical care to all patients by performing technical duties in the pharmacy department, working under the direct supervision of the Pharmacist and/or the Technician Supervisor.
- Assists pharmacists with administrative tasks such as processing insurance claims, tracking inventory, and filing paperwork.
- Responsible for locating, dispensing, packing, and labeling prescribed medications for patients that were then reviewed for accuracy by a pharmacist before being dispensed to the patient.
- Resolves insurance-related issues and assists patients with various forms of financial assistance.
CVS Pharmacy Technician
1 Year 5 Months- Primary duties involve assisting the pharmacists in providing quality pharmaceutical care to all patients by performing technical duties in the pharmacy department, working under the direct supervision of the Pharmacist and/or the Technician Supervisor.
- Facilitates Inventory Control, Controlled Substance Distribution, and Specialty IV Admixture (Chemotherapy, Intrathecal, Epidural, Sterile Syringes, IVIG and Prolastin, etc.)
- Answers, resolves and triages inbound inquiries, in addition to interpreting and entering prescriptions.
- Identifies and assembles supplies necessary for selected medications such as sharps containers, needles/syringes, alcohol swabs, band-aids.
- Communicates directly with patients over the phone to assist them in the awareness of their medications
- Demonstrates a strong understanding of 3rd party insurances and follow-through of insurance-related issues.
Patient Care Technician (PCT)
4 Years 1 Month- Receives, processes, and records Drs orders in the computer system.
- Draws blood and performs drug screens for incoming patients, in addition to monitoring vital signs.
- Regularly assists patients with everyday needs (personal hygiene, using the restroom, grooming etc.)
Team Leader/Phlebotomist
1 Year 11 Months- Performed a variety of venipuncture techniques necessary to obtain blood samples for the purpose of laboratory testing.
- Follow infection-control and safety procedures in carrying out daily phlebotomy functions, as well as receiving specimens and centrifuging them.
- Monitors and records vital signs, including blood pressure, pulse and temperature; accurately collect DNA, urine, and saliva samples for drug testing; collects for cancer screenings, and performs bleeding time.
- Distributed specimens to their respective department.
- Discarded hemolyzed specimens, developed familiarity with sample manager machines.
General Merchandiser/Stocker/Inventory
1 Month- Organized and arranged merchandise throughout store aisles, as well as handled warehouse inventory.
- Facilitated individual grocery searches by aiding customers to appropriate aisles.
- Improved time management skills at a self paced environment.
- Stocked and replenished merchandise according to store merchandising layouts.
- Priced merchandise, stocker shelves and took inventory of supplies.
Daycare Assistant
4 Months- Supervised activities of children; serving meals, creating activities, and establishing an educational environment for the children.
- Maintained complete and accurate daily records
- Performed housekeeping/met cleanliness standards daily, ensuring to maintain order and security throughout the institution.
- Created stimulating educational and fun activities daily
- Maintained open lines of communication with parents
Certified Nursing Assistant
4 Months- Main responsibilities included conducting optimum health care checks, monitoring and recording vital signs, assisting with feeding, ambulation, and daily personal care.
- Provided personal hygiene for elderly patients or those recovering from surgeries, injuries or accidents by assisting with their basic needs, such as showering, bathing, dressing and eating.
- Assisted in the maintenance of a clean, tidy, and safe environment by reporting environmental deficiencies including equipment or lighting problems to the charge nurse.
- Set up medical equipment and help with various therapeutic procedures to include laying out tools for examinations or moving devices between rooms.
Education
GED
Nursing in LPN
Skills
Specializes in using effective
systemic approaches to patient care
Outstanding communication skills used to build rapport with patients and co-workers at personal and professional levels
Possesses Strong Interpersonal Skills
Expertly handles complaints
inquiries
and service questions to meet patient access needs and correct problems related to care
Experience with use of Microsoft Office products
Excellent Time Management
Multitasking & Organizational Skills
Deals tactfully with highly sensitive information
showing a high degree of confidentiality
accuracy and attention to detail.
Advanced knowledge in Phlebotomy and Nursing techniques and procedures.
Certification
- NHA Certified Phlebotomy Technician
- CPR & BI Certified
- Pharmacy Technician Certification
Timeline
Scheduling Coordinator
Optum house calls
08.2023 - CurrentRead More
Pharmacy Technician (PCT)
Prime Care Pharmacy
03.2023 - CurrentRead More
CVS Pharmacy Technician
CVS
10.2021 - 03.2023Read More
Patient Care Technician (PCT)
LabCorp
02.2019 - 03.2023Read More
Team Leader/Phlebotomist
One Blood
11.2016 - 10.2018Read More
General Merchandiser/Stocker/Inventory
Walmart
05.2015 - 06.2015Read More
Daycare Assistant
Stay Fit
02.2015 - 06.2015Read More
Certified Nursing Assistant
Currituck House
09.2012 - 01.2013Read More
College of Albemarle
GED
01.2017Read More
Educare Envision College of Nursing
Nursing in LPN
01.2022Read More