CHALLENE KEE
Greenwood,IN
Summary
Versatile professional with experience in administrative operations, ABA therapy, dementia care, and client communication. Diplomatic Care Specialist with passion for maintaining loyalty and contentment of customers. Experienced handling stress, complaints and referrals. Analytical, adaptable and committed to exceeding customer expectations, and providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at strategic thinking, identifying client needs and concerns to improve engagement strategies, impactful solutions, and enhance organizational performance.
Overview
1
1
Certification
31
31
years of professional experience
Work History
Certified Dementia Care Specialist
Attentive Home Healthcare
01.2021 - 01.2026
- Delivered person-centered dementia care and ADL support.
- Applied memory-care strategies to reduce confusion and anxiety.
- Maintained detailed documentation and collaborated with families and care teams.
Registered Behavior Technician (RBT) & Marketing Coordinator
Hopebridge Pediatric Clinic
01.2017 - 01.2021
- Provided ABA therapy to children with autism and developmental delays.
- Collected behavioral data and implemented BCBA-designed plans.
- Trained new RBTs and supported parent education.
Administrative & Operations Assistant
Independent Insurance Agency
01.2000 - 01.2010
- Managed office operations, scheduling, travel coordination, and documentation.
- Prepared reports, correspondence, and confidential records.
- Organized filing systems and improved workflow efficiency.
NCAA Assistant Volleyball Coach/Dorm Director
Ouachita Baptist University
07.1997 - 05.1999
- Developed and implemented practice plans to enhance team skills and performance.
- Assisted head coach in strategizing game plans for competitive matches.
- Provided mentorship and guidance to student-athletes, fostering personal and athletic growth.
- Traveled to Texas, Oklahoma, Louisiana, and within Arkansas scouting future athletic students.
- Analyzed opponent strategies to inform tactical adjustments during competitions.
- Increased player agility and conditioning levels with targeted fitness programs designed specifically for volleyball athletes.
- Mentored student-athletes in balancing academic pursuits with athletic commitments, promoting academic success alongside athletic achievements.
Executive/Administrative Assistant
Kelly Services
06.1995 - 07.1997
- Coordinated executive schedules, optimizing time management for senior leadership.
- Developed and maintained comprehensive filing systems, enhancing document retrieval efficiency.
- Managed communications across departments, ensuring alignment on key initiatives and priorities.
- Streamlined office procedures, resulting in improved workflow and reduced administrative errors.
- Trained new administrative staff on company protocols and software applications, fostering team competence.
- Oversaw travel arrangements and itineraries for executives, ensuring compliance with budgetary constraints.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
Education
Associate of Science - undefined
01.2008
Transferred coursework from UT Dallas & Ouachita Baptist University (100 credited hours)
Skills
Administrative Operations & Scheduling
Dementia & Alzheimer’s Care
ABA Therapy & Behavioral Data Collection
Patient Safety & Crisis Response
Customer & Client Relations
Legal Document Handling (Former Indiana Notary)
Office Software: Word, Excel, Access, PowerPoint, Corel, Lotus
Certification
- Former Registered Behavior Technician (RBT), Hopebridge - 2017-2021
- Certified Dementia Care Specialist, Attentive Home Health/Purpose Care - 2021 - 2026
- CPR & AED, American Heart Association - 2017 - 2022
- Former Notary Public, State of Indiana - 2023-2025
- Former Texas Cosmetologist — (#985438) Texas Department of Licensing and Regulations - 1990 - 2008
- Former Licensed Health Insurance Agent — Texas Department of Licensing and Regulations - 1992 - 1994
Timeline
Certified Dementia Care Specialist - Attentive Home Healthcare
01.2021 - 01.2026
Registered Behavior Technician (RBT) & Marketing Coordinator - Hopebridge Pediatric Clinic
01.2017 - 01.2021
Administrative & Operations Assistant - Independent Insurance Agency
01.2000 - 01.2010
NCAA Assistant Volleyball Coach/Dorm Director - Ouachita Baptist University
07.1997 - 05.1999
Executive/Administrative Assistant - Kelly Services
06.1995 - 07.1997
Paris Junior College - Associate of Science,